Sr IT Operations Incident & Metrics Management Analyst

We are looking for a highly motivated and experienced Sr. IT Operations Incident & Metrics Management Analyst to join the IT Operations team at WageWorks. This individual will be responsible for managing and improving the overall incident and metrics management process for our organization. The ideal candidate will have a passion for driving process and technology improvements, as well as excellent communication, problem-solving and collaboration skills.Qualifications for this position include a Bachelor's degree in Computer Science, Information Systems, or equivalent experience, at least 5 years of experience in IT operations, and experience with incident and metrics management. Knowledge of change management best practices, ITIL, and incident management tools, such as ServiceNow, is also preferred. The successful candidate will have strong organizational skills, an ability to multitask and prioritize while working in a fast-paced environment, and a commitment to delivering continuous improvements. If you have the experience and qualifications we are seeking, we welcome you to apply.

According to JobzMall, the average salary range for a Sr IT Operations Incident & Metrics Management Analyst is between $63,000 to $90,000 per year. This salary range can vary depending on the experience of the individual, the location, and the specific company.

WageWorks takes work off your desk—managing Consumer-Directed Benefits (HSA, FSA, HRA, COBRA and other lifestyle employee benefits) in one place. Healthequity acquired Wageworks in 2019.