Southwest Airlines

How does Southwest Airlines handle employee performance reviews?

Southwest Airlines uses a performance review system called Values Based Performance Evaluation (VBE). The VBE system focuses on the core values of Southwest Airlines and how those values are demonstrated in the employee’s performance. The performance review process is designed to help employees understand the expected standards of performance and how they can improve. During the review, managers provide feedback on how the employee is performing and how they can improve. The review includes both quantitative and qualitative measures. The final performance review includes ratings, comments, and goals for the upcoming year.