American International Group

Senior Complex Claims Adjuster-Mass Tort

American International Group

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a seasoned insurance professional with a strong background in complex claims handling? Do you thrive in a fast-paced and challenging environment? If so, American International Group (AIG) may have the perfect opportunity for you. We are currently seeking a Senior Complex Claims Adjuster-Mass Tort to join our dynamic team and oversee a portfolio of high-value and complex mass tort claims. As a member of our team, you will have the opportunity to utilize your expertise and knowledge to effectively manage and resolve claims, while providing exceptional customer service to our clients. To be successful in this role, you must possess a strong understanding of insurance policies, excellent communication and negotiation skills, and the ability to navigate through complex legal and regulatory environments. If you are ready for a new and exciting challenge, we encourage you to apply for this role at AIG.

  1. Manage a portfolio of high-value and complex mass tort claims.
  2. Utilize expertise and knowledge to effectively evaluate, investigate, and resolve claims.
  3. Provide exceptional customer service to clients, including prompt and accurate communication and timely updates.
  4. Understand and interpret insurance policies to determine coverage and liability for claims.
  5. Negotiate settlements with claimants, attorneys, and other stakeholders.
  6. Work closely with legal and regulatory teams to navigate complex legal and regulatory environments.
  7. Provide guidance and support to junior claims adjusters.
  8. Ensure compliance with company and industry standards and regulations.
  9. Keep up-to-date with industry trends, developments, and best practices related to complex claims handling.
  10. Maintain accurate and thorough documentation of all claim files.
  11. Collaborate with other departments, including underwriting and risk management, to identify potential risk exposures and mitigate future losses.
  12. Foster and maintain strong relationships with internal and external stakeholders.
  13. Represent AIG in a professional and ethical manner at all times.
  14. Participate in team meetings and training sessions to continuously improve skills and knowledge.
  15. Adhere to strict deadlines and prioritize tasks effectively in a fast-paced and challenging environment.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Extensive Experience In Handling Complex Mass Tort Claims: The Ideal Candidate Should Have A Minimum Of 5-7 Years Of Experience In Handling Complex Mass Tort Claims, With A Proven Track Record Of Success. This Includes Experience In Managing Large Volumes Of Claims, Identifying Coverage Issues, And Negotiating Settlements.

  • Knowledge Of Relevant Laws And Regulations: The Candidate Should Possess In-Depth Knowledge Of Relevant Laws And Regulations Related To Mass Tort Claims, Including But Not Limited To Product Liability, Toxic Tort, And Environmental Claims. This Includes A Thorough Understanding Of State And Federal Laws, As Well As Industry-Specific Regulations.

  • Strong Analytical And Problem-Solving Skills: A Senior Complex Claims Adjuster-Mass Tort Must Have Strong Analytical And Problem-Solving Skills To Effectively Evaluate And Assess Complex Claims. This Includes The Ability To Review And Interpret Medical Records, Expert Reports, And Other Relevant Documentation To Determine The Extent Of Liability And Damages.

  • Excellent Communication And Negotiation Skills: As A Senior Level Position, The Candidate Should Have Excellent Communication And Negotiation Skills To Effectively Communicate With Internal And External Stakeholders. This Includes The Ability To Clearly Articulate Complex Legal Concepts To Non-Legal Professionals And Negotiate Settlements With Claimants And Their Attorneys.

  • Ability To Manage And Lead A Team: A Senior Complex Claims Adjuster-Mass Tort Is Expected To Lead And Mentor A Team Of Claims Professionals. Therefore, The Candidate Should Possess Strong Leadership Skills, Including The Ability To Motivate And Develop Team Members, Delegate Tasks, And Provide Guidance And Support As Needed.

Required Skills
  • Time Management

  • Analytical skills

  • Attention to detail

  • customer service

  • Case management

  • Risk assessment

  • Problem-Solving

  • Legal Knowledge

  • Claim Assessment

  • Negotiation Abilities

  • Litigation Experience

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Complex Claims Adjuster-Mass Tort is between $90,000-$120,000 per year. However, this can vary depending on the specific company, location, and experience of the individual. Some companies may offer higher salaries or additional benefits for this position. It is recommended to research the specific company and job market in your area to get a more accurate salary estimate.

Additional Information
American International Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 3rd, 2025
Apply BeforeMay 10th, 2026
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About American International Group

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.

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