Operations Coordinator - Circulation

The Enterprise is looking for a motivated and experienced Operations Coordinator to join our Circulation team. This position requires a detail-oriented individual who is passionate about providing exceptional customer service and who is committed to driving operational excellence. In this role you will be a key player in ensuring that our circulation operations run smoothly and efficiently, while helping to create a positive customer experience. The ideal candidate will have a minimum of two years experience in a similar role, such as a circulation assistant or an operations coordinator. You must also have excellent organizational and communication skills, and be able to work independently and as part of a team. Knowledge of circulation systems and processes is a must, as well as a strong understanding of customer service principles and practices. A Bachelor’s Degree in a related field is preferred. If you are ready to take on an exciting and challenging role, and you are eager to contribute to the success of The Enterprise, we look forward to hearing from you.

Responsibilities:

1. Maintain and manage efficient and effective circulation operations.
2. Provide exceptional customer service to all internal and external customers.
3. Monitor and track circulation systems and processes.
4. Communicate effectively with colleagues, customers, and vendors.
5. Make recommendations to improve operational efficiency and customer service.
6. Ensure compliance with all applicable regulations and policies.
7. Resolve customer complaints and inquiries in a timely manner.
8. Develop and implement customer service training for new staff.
9. Monitor and analyze customer feedback and take appropriate action.
10. Assist with the development and implementation of operational policies and procedures.

According to JobzMall, the average salary range for a Operations Coordinator - Circulation is $45,000 to $60,000 per year. This is based on the salary data of similar job roles in the same industry.

The Enterprise is an afternoon daily newspaper published in Brockton, Massachusetts. It is considered a newspaper of record for Brockton and nearby towns in northern Bristol and Plymouth counties, and southern Norfolk County.