Customs Coordinator

Pottery Barn is seeking a proactive Customs Coordinator in San Francisco, joining a dynamic team that values precision, compliance, and timely delivery. In this role, you will safeguard border compliance across our operations, collaborate with logistics partners, and enable smooth product flow from supplier to store shelf with integrity and care.

Responsibilities

• Prepare import/export documentation and ensure accuracy to support on-time customs clearance and minimize delays.
• Coordinate customs clearance activities with brokers, carriers, and internal stakeholders to optimize lead times and reduce shipment costs.
• Review tariff classifications and assessHTS codes to maintain consistent tax treatment and compliance across product lines.
• Monitor regulatory changes and communicate impact to supply chain teams to ensure ongoing alignment with evolving requirements.
• Audit shipment paperwork for accuracy, completeness, and adherence to regulatory standards before submission.
• Collaborate with procurement and product teams to resolve discrepancies in product data that affect duties, taxes, and compliance.
• Maintain accurate records of imports, exports, and broker communications for audit readiness and traceability.
• Support broker selection and performance evaluation to ensure service levels, cost efficiency, and compliance outcomes.
• Assist in developing and updating internal procedures for customs processes to improve efficiency and reduce risk across functions.
• Analyze import data and drive process improvements to simplify workflows, reduce errors, and shorten cycle times.
• Engage with cross-functional teams to forecast upcoming duties and taxes and provide proactive risk mitigation strategies.
• Facilitate training for team members on customs requirements and best practices to raise organizational compliance culture.
• Resolve exception handling quickly by identifying root causes and implementing sustainable corrective actions.
• Provide timely reporting on exception trends, compliance metrics, and process improvements to leadership.

According to JobzMall, the average salary range for a Customs Coordinator in San Francisco, CA is $60,000 to $88,000 per year. This can vary depending on experience, certifications, and the volume and complexity of shipments.

Pottery Barn is an American upscale home furnishing store chain and e-commerce company, with retail stores in the United States, Canada, Mexico and Australia. Pottery Barn is a wholly owned subsidiary of Williams-Sonoma, Inc. The company is headquartered in San Francisco, California. Pottery Barn also operates several specialty stores such as Pottery Barn Kids and Pottery Barn Teen. It has three retail catalogues: the traditional Pottery Barn catalogue; Pottery Barn Bed + Bath to focus on its bed and bath lines; and one for outdoor furniture.