
Coverage Specialist
Reviews assigned claims files, determines coverage questions and plans investigations in order to reach resolution. Investigates claims by obtaining recorded statements from insureds, claimants, registered owners and producers; obtains additional documentation and pertinent information as necessary, such as, police reports, rental contracts, bill of sale, driver and motor vehicle reports, etc. Reviews the corresponding underwriting file to determine the terms of the policy, status of account and billing cycle. Prepares summary of investigation information; refers files to house counsel for final determination of coverage. Maintains correspondence with interested parties to advise of status of coverage investigation, possible legal complications, acceptance or denial of coverage, and related information. Maintains diary of claims pending and updates file information as necessary; continually reviews and monitors progress of claims pending in order to ensure a timely coverage determination.
9 - 12 months liability claims experience.
Bachelor’s Degree required
Completion of an in-house casualty training program
MS Excel
MS Word
Time Management Skills
Documentation/Reporting
Verbal communication
Detail Oriented
Prioritizing skills
written communication
Self-Driven
Adaptability
Problem-Solving
Multi tasker
According to JobzMall, the average salary range for a Coverage Specialist in 4484 Wilshire Blvd, Los Angeles, CA 90010, USA is between $56,000 and $83,000.
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Mercury General Corporation is a multiple-line insurance organization offering personal automobile, homeowners, renters and business insurance. Founded in 1961 and headquartered in Los Angeles, Mercury has assets in excess of $4 billion, employs 4,500 people and has more than 8,000 independent agents in 11 states.

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