Field Operations Manager
Juniper NetworksJob Description
Juniper Networks is seeking a Field Operations Manager who leads field delivery and support excellence across diverse regions, driving reliability, safety, and customer satisfaction with a collaborative, proactive mindset.
Responsibilities
- Oversee field operations programs across multiple regions to ensure safety, quality, and timely delivery.
- Plan and optimize field staffing, equipment, and routes to maximize service effectiveness.
- Coordinate maintenance and installation activities with customers, field technicians, and partners.
- Develop and enforce standard operating procedures for field activities to ensure consistency and compliance.
- Monitor service level agreements and drive continuous improvement initiatives across the network.
- Manage vendor relationships and procurement for field equipment and consumables to control costs.
- Ensure compliance with safety policies, regulatory requirements, and Juniper standards.
- Implement training programs to upskill field teams on new products and procedures.
- Analyze field data to identify trends, root causes, and corrective actions.
- Prepare performance dashboards and reports for leadership review to inform decision making.
- Lead incident response efforts and post-mortem analyses for field events to prevent recurrence.
- Foster a culture of customer obsession and accountability among field teams.
- Collaborate with product teams to feedback field insights into product enhancements.
- Manage budgetary planning and cost control for field operations to maximize efficiency and value.
- Champion sustainability practices and equipment lifecycle management across regions to reduce environmental impact.
Where is this job?
This job is located at United States
Job Qualifications
-
Project Management Certification (Pmp) Preferred
-
Bachelor's Degree In Electrical, Computer, Or Network Engineering
-
Minimum 5 Years Field Operations Experience
-
Strong Knowledge Of Network Hardware And Software
-
Willingness To Travel Up To 60%
-
Excellent Vendor Management Experience
-
Valid Driver's License And Clean Driving Record
Required Skills
-
Inventory Management Software
-
Safety Compliance Protocols
-
Quality Assurance Metrics
-
Asset Tracking Systems
-
Remote Troubleshooting Skills
-
Fleet Scheduling Tools
Soft Skills
-
Decision Making
-
Effective communication
-
Cross functional
Compensation
According to JobzMall, the average salary range for a Field Operations Manager in United States is $85,000 to $140,000 per year. This can vary depending on experience, team size, industry sector, and geographic cost of living.
Additional Information
Juniper Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
About Juniper Networks
Juniper Networks, Inc. is an American multinational corporation headquartered in Sunnyvale, California. The company develops and markets networking products, including routers, switches, network management software, network security products, and software-defined networking technology.
#1 Video-Talent Marketplace
JobzMall is the world’s largest video talent marketplace. It’s ultrafast, fun, and human.
Get Started