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About this role

Service Delivery Manager - Flights Customer Service at Booking . com is listed from the company's public career page.

About Booking . com

Booking.com, headquartered in Amsterdam, is one of the largest online travel agencies. It is a subsidiary of Booking Holdings. In 2022, the company's mobile app was the most downloaded mobile app in the travel agency category. As of December 31, 2022, Booking.com offered lodging reservation services for approximately 2.7 million properties, including 400,000 hotels, motels, and resorts and 2.3 million homes, apartments in over 220 countries and in over 40 languages. It also offers flights in 54 markets and tours and activities in more than 1,200 cities.

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Where is this job?

This job is located at Amsterdam, Netherlands.

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Additional information

Equal opportunity employer

Booking . com celebrates diversity and is committed to an inclusive environment for all employees.

Posted
Nov 10, 2026
Updated
Nov 11, 2026
What is a live job?

This listing was sourced from Booking . com's public career page. JobzMall checks the source and reflects updates as the original listing changes. It is not a guarantee that every detail is current.

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Frequently asked questions

Does Booking.com provide any relocation assistance?

Booking.com does not provide relocation assistance. If you need help with relocation, you may need to contact a relocation company.

What kind of diversity and inclusion initiatives does Booking.com have?

Booking.com has a variety of diversity and inclusion initiatives, including: - A Diversity and Inclusion Council, which works to ensure that Booking.com is a place where everyone can feel respected and comfortable. - A Diversity & Inclusion Manager, who works to ensure the company is meeting its D&I goals. - A Gender Equality Program, which is aimed at creating a more equitable work environment. - A global network of employee-run community groups, which provide a platform for employees to come together and discuss diversity and inclusion. - A commitment to host regular training and workshops on topics such as unconscious bias and intersectionality. - An Ally Program, which provides support for members of the LGBTQ+ community. - A commitment to recruiting and hiring talent from underrepresented backgrounds.

Does Booking.com offer any flexible working arrangements?

Yes, Booking.com offers flexible working arrangements, such as remote working, part-time and flexible hours, and job sharing. Some roles also offer unlimited paid vacation.

Is there a minimum age to work at Booking.com?

Yes, the minimum age to work at Booking.com is 18 years old.

What kind of cultural activities does Booking.com organize?

Booking.com organizes a variety of cultural activities to promote cultural exchange and understanding. These activities include virtual cultural exchanges, webinars, online workshops, and meetups. Additionally, Booking.com hosts a variety of cultural festivals and events around the world, such as the Booking.com Culture Fest, which takes place annually in Amsterdam. Booking.com also organizes cultural tours to countries around the world, offering travelers an immersive experience of the local culture.

Is there a dress code at Booking.com?

Booking.com does not have an official dress code. However, most of its employees wear smart casual attire.

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