HSBC

How is performance evaluated at HSBC?

Performance at HSBC is evaluated by a variety of measures, including customer feedback, financial performance, employee engagement, and compliance with regulatory requirements. The bank also considers the performance of teams, individuals, and its overall business units. Performance is assessed using a range of metrics, including customer satisfaction surveys, net promoter scores, and overall performance against key performance indicators. Additionally, HSBC reviews employee performance against predetermined standards, such as required skills, performance targets, and customer service metrics.