Department Manager

Forman Mills is seeking an energetic Department Manager to lead a high-performing store team in Highland Park, guiding daily operations with care, integrity, and a focus on delivering value to customers and the community.

Responsibilities

• Manage department daily operations, ensuring visual standards, product accessibility, and safe, efficient workflows to maximize sales and customer satisfaction.
• Lead staff scheduling, training, and development to maintain coverage, performance, and professional growth across shifts and peak periods.
• Oversee inventory control, including receiving, stocking, and shrink reduction strategies to optimize stock availability and minimize loss.
• Monitor sales performance through daily metrics, adjust merchandising and promotions to meet regional targets and customer needs.
• Enforce company policies on safety, compliance, and code of conduct to create a secure shopping and working environment.
• Coordinate cross-functional communication between sales floor, backroom, and regional offices to streamline operations.
• Recruit, onboard, and evaluate department associates, providing ongoing coaching and feedback to elevate service quality.
• Resolve customer escalations with empathy and expediency, turning challenges into opportunities for loyalty and positive brand perception.
• Implement loss-prevention practices, including audits and employee awareness programs to protect assets and improve margins.
• Collaborate with vendors and inventory teams to ensure product availability, pricing accuracy, and timely replenishment.
• Analyze shrink, turnover, and turnover causes to develop actionable improvement plans for the department.
• Prepare weekly performance reports for leadership, highlighting opportunities, risks, and recommended actions for continuous improvement.

According to JobzMall, the average salary range for a Department Manager in Highland Park, MI is $52,000 to $90,000 per year. This can vary depending on experience, team size, industry, and company performance.

Forman Mills, Inc. is a Pennsauken, New Jersey-based retail chain and department store with 44 stores. They also operate a store at the Iverson Mall in Hillcrest Heights, Maryland. The chain is known for their low-priced clothing such as shirts, pants, shorts, capri pants, and hats.