Lead Consultant

Flipkart is looking for an experienced Lead Consultant to join our talented team. The ideal candidate will be a highly motivated, confident individual who has a proven track record of delivering results in a fast-paced, customer-focused environment.The Lead Consultant will be responsible for providing exceptional customer service to our clients, driving sales and developing innovative solutions to customer queries. The successful candidate will be a confident and articulate communicator with excellent problem-solving and interpersonal skills.To be successful in this role, a minimum of 5 years of experience in a similar environment is required. Candidates must have a Bachelor's degree in Business Administration, Computer Science, or a related field, and must have a comprehensive understanding of customer service practices, sales techniques, and modern technology solutions. A working knowledge of web-based applications and the ability to troubleshoot technical issues is also preferred.If you are passionate about customer service and have the necessary skills and experience, we'd love to hear from you.

Responsibilities:

1. Provide exceptional customer service to clients at all times.
2. Drive sales and increase customer satisfaction.
3. Develop innovative solutions to customer queries.
4. Maintain effective communication with clients.
5. Troubleshoot technical issues and provide technical support.
6. Utilize web-based applications to improve customer experiences.
7. Analyze customer data and develop strategies to improve customer service.
8. Stay up to date on industry trends and developments.
9. Monitor customer feedback and respond appropriately.
10. Create reports and presentations to share customer service metrics.

According to JobzMall, the average salary range for a Lead Consultant in Bengaluru, Karnataka, India is between ₹5,00,000 and ₹17,00,000 per year. The salary range is dependent upon experience level, employer, and industry.

Flipkart is committed to transforming commerce in India through investments in made-in-India technology innovations, customer-centric constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximising for customers, stakeholders, and the planet at large!