What kind of questions should I expect in an El Pollo Loco interview?
1. What do you know about El Pollo Loco and its products? 2. How would you handle a customer complaint? 3. What experience do you have in customer service? 4. How do you ensure customer satisfaction when taking orders? 5. How would you handle a difficult situation with a customer? 6. What strategies do you use to handle difficult customers? 7. Describe a time when you have exceeded customer expectations. 8. How do you handle stressful situations in a professional manner? 9. How do you handle difficult situations with coworkers? 10. How do you handle multiple tasks at once in a fast-paced environment?
Other Questions about El Pollo Loco
- Does El Pollo Loco offer any employee advancement opportunities?
Yes, El Pollo Loco offers advancement opportunities for employees. The company has a career path program that helps develop and advance employees by providing resources and career guidance. Employees can move up the career path by completing training and continuing education, and by taking on additional leadership roles.
- Does El Pollo Loco promote within the company?
Yes, El Pollo Loco promotes from within the company. It offers a variety of career development opportunities, including management and leadership development programs, as well as a variety of internal training and development programs.
- Does El Pollo Loco offer any career development programs?
Yes, El Pollo Loco offers a variety of career development programs, including skills training, mentoring, and professional development. The company also provides tuition reimbursement for employees who wish to pursue an advanced degree. Additionally, El Pollo Loco offers a managerial development program to help employees become restaurant managers and team leaders.
- How often does El Pollo Loco review employee performance?
El Pollo Loco does not have a specific policy on the frequency of employee performance reviews. However, the company encourages managers to provide regular feedback to employees and to recognize and reward accomplishments.
- What is the work environment like at El Pollo Loco?
At El Pollo Loco, the work environment is typically upbeat, friendly, and fast-paced. Employees are expected to work hard and be efficient, but there is also an emphasis on team work and having fun while doing the job. Employees are expected to maintain a professional appearance and attitude while on the job.
- Does El Pollo Loco have an employee recognition program?
Yes, El Pollo Loco does have an employee recognition program called the "Five Star Award". This program recognizes and rewards employees for their outstanding performance, dedication and commitment to the company.