Real Time Analyst

Escalates any system downtime and tool issues to the Qualfon and Account’s Management. Communicate effectively any information to Operations Team from Account’s Workforce Management during any downtime. Documents and sends the downtime summary report. Update the Operations with staffing every interval during the hours of operations.Managing staff levels in both Miami and Atlanta servers considering the Skill / Organizational requirements. Monitor the actual staffing versus the scheduled. Responsible in calling out agents in non-adhering work states. Monitor and sends the Schedule Adherence performance alert or report to Operations. Monitor the Client’s approved discretionary activities of the agents work state.

According to JobzMall, the average salary range for a Real Time Analyst in 1351 S Waverly Rd, Holland, MI 49423, USA is between $41,000 and $76,000 per year. This range may vary depending on the company, the experience of the employee, and the current job market.

Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. In 2019 Qualfon Acquires Dialog Direct.