Incident Manager
Credit KarmaJob Description
Coordination and facilitation of people, systems, and tools to mitigate impact from an incident as quickly as possible. Collecting information (symptoms) about the incident and deciding how to delegate that out as quickly as possible. Partner with a Technical duty officer to facilitate mitigation. Representing the business interests of the company during a production issue, i.e. acting as the customer and their best interests. Acting as the business decision maker within reason and based on previously agreed conditions (i.e. stakeholders agreed upfront that if there’s data corruption, shut the front door).
Where is this job?
This job is located at Phelan Building, 760 Market St, San Francisco, CA 94102, USA
Job Qualifications
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At least 3+ years of incident management experience
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Web-facing consumer scale companies experience is preferred
Required Skills
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Documentation
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Project Management
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Program Management
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Time Management
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SaaS
Soft Skills
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Adaptable
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Multitasking
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Process Improvement
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Verbal communication
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Detail Oriented
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written communication
Compensation
According to JobzMall, the average salary range for a Incident Manager in Phelan Building, 760 Market St, San Francisco, CA 94102, USA is $88,000 to $133,000 per year.
Additional Information
Credit Karma is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
About Credit Karma
Credit Karma is an American multinational personal finance company, founded on March 8, 2007, by Kenneth Lin, Ryan Graciano and Nichole Mustard. Credit Karma offers users open access to credit scores, monitoring and reports, all for free and as often as a user needs it. Using this data, the site recommends new credit opportunities, loans, auto insurance and can even help dispute credit report errors.
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