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Marcus Hack
A dynamic system administrator with 6+ years experience ranging from end-user support to network and security operations. Proven ability to configure, deploy, and secure network devices and end-points; implementing proactive defense strategies. Obtained CompTIA Security+ via self-taught studies and…
Public portfolio
Published by this JobzMall member. Profiles are private by default.
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Experience
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Systems AdministratorRedfire TechnologyOct 2022 - Present (4 years)San Antonio, TX, USA
- Maintain network availability for 60+ clients ranging from 5-300 users
- Respond to support requests escalated from the helpdesk
- Configure and troubleshoot various network devices including switches, firewalls, and
- wireless access-points
- Perform routine maintenance and…
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Desk-side Support TechnicianMarathon PetroleumFeb 2022 - Oct 2022 (8 months)San Antonio, TX, USA
- Provide remote and desk-side IT support for approx 20,000 users
- Manage a queue of 25-30 tier-2 support requests, typically resolving 10-15 per day,
- effectively within SLA requirements
- Image, deploy, and troubleshoot various Dell and HP desktop and laptop models
- Maintain…
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Service Desk TechnicianUSAAJun 2021 - Jan 2022 (7 months)San Antonio, TX, USA
- Act as 1st point of contact for IT requests of approx 30,000 employees and contractors, handling 30+ tickets daily
- Troubleshoot LAN connectivity for users both on-site and WFH utilizing Velocloud devices
- Enroll and configure MFA tokens
- Manage VDI access and troubleshoot technical…
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Help Desk AnalystAlamo Colleges DistrictJan 2017 - May 2021 (4 years)San Antonio, TX, USA
- Provide technical support for approx 100,000 students and 6000 employees across 5 college campuses
- Intake roughly 60 calls a day
- Troubleshoot student access to and issues with enrollment, learning, and records
- systems
- Configure and troubleshoot end-user devices and network…
Show 1 More Experience
Education
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Karen Wagner High SchoolHigh School Diploma, Information TechnologySep 2009 - Jun 2013 (4 years)
HS Diploma
Skills
Azure
IAM
Firewall administration
Windows Server
network management
Soft Skills
Accept Feedback
Willingness to learn
Critical thinking
Patience
Team work
Certifications
C
Security+CompTIAAug 2022 - Aug 2025 (3 years)
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