Infosys

Principal Consultant - Service Delivery Manager - German

Infosys
Frankfurt am Main, Germany
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

"Are you a highly motivated and experienced professional looking for a challenging role in the IT industry? We are seeking a dynamic Principal Consultant - Service Delivery Manager with fluency in German to join our team at Infosys. This is an exciting opportunity to lead and manage the delivery of services for our clients in Germany, ensuring the highest level of customer satisfaction. If you are a natural leader with excellent communication and problem-solving skills, along with a strong understanding of the German market, we want to hear from you. Join us and be a part of our innovative and global organization where your contributions will make a significant impact."

  1. Lead and manage the delivery of services for clients in Germany, ensuring the highest level of customer satisfaction.
  2. Develop and maintain strong relationships with clients in Germany, understanding their needs and providing effective solutions.
  3. Serve as the primary point of contact for all service delivery related issues and escalations.
  4. Collaborate with cross-functional teams to develop and implement strategies for improving service delivery processes and efficiency.
  5. Monitor and analyze service delivery metrics, identifying areas for improvement and implementing corrective actions.
  6. Stay up-to-date with industry trends and best practices in service delivery management, particularly in the German market.
  7. Train and mentor team members on service delivery processes and procedures.
  8. Coordinate with project managers and other stakeholders to ensure timely and successful delivery of services.
  9. Act as a leader and role model, promoting a positive and collaborative work culture within the team.
  10. Travel to client sites in Germany as needed to oversee service delivery and build relationships.
  11. Communicate effectively with both internal and external stakeholders, providing regular updates and addressing any concerns or issues.
  12. Contribute to business development efforts by identifying potential opportunities and showcasing the company's capabilities to clients.
  13. Ensure compliance with all relevant regulations and company policies.
  14. Represent the company in a professional and positive manner at all times.
Where is this job?
This job is located at Frankfurt am Main, Germany
Job Qualifications

  • Fluency In German Language: As A Principal Consultant - Service Delivery Manager For German Clients, Proficiency In The German Language Is Essential For Effective Communication With Clients And Team Members.

  • Extensive Experience In Service Delivery Management: A Minimum Of 8-10 Years Of Experience In Managing Service Delivery For It Projects, Including Overseeing Project Timelines, Budgets, And Resources Is Necessary For This Role.

  • Strong Leadership And People Management Skills: The Role Of A Principal Consultant - Service Delivery Manager At Infosys Requires The Ability To Lead And Motivate A Team, Manage Conflicts, And Provide Guidance And Support To Team Members.

  • In-Depth Knowledge Of German Business Culture: Having A Good Understanding Of The German Business Culture, Customs, And Practices Is Crucial For Building And Maintaining Strong Relationships With Clients And Stakeholders.

  • Excellent Problem-Solving And Analytical Skills: The Ideal Candidate For This Role Should Possess Exceptional Problem-Solving Abilities And Be Able To Analyze Complex Situations To Make Strategic Decisions And Drive Project Success.

Required Skills

  • Risk Management

  • Change Management

  • Process Improvement

  • Strategic Planning

  • Project Management

  • Vendor Management

  • Communication

  • Contract Negotiation

  • Budget management

  • Team Leadership

  • Client Relationship

  • Service Delivery

Soft Skills

  • Communication

  • Emotional Intelligence

  • Leadership

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Time-Management

Compensation

According to JobzMall, the average salary range for a Principal Consultant - Service Delivery Manager - German in Frankfurt am Main, Germany is between €70,000 and €100,000 per year. This salary range can vary depending on the specific company, years of experience, and other factors.

Additional Information
Infosys is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesGerman
Job PostedJune 11th, 2025
Apply BeforeSeptember 9th, 2025
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About Infosys

Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has its headquarters in Bengaluru, Karnataka, India.

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