Atos

Service Delivery Manager

Atos

Boca Raton, FL, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At Atos, we are looking for a Service Delivery Manager to join our dynamic team. This position requires a self-motivated individual who is highly organized and has excellent project management skills. The successful candidate will be responsible for the full life cycle of service delivery, from initial customer engagement to ongoing maintenance and support.To be successful in this role, the ideal candidate must have an in-depth knowledge of service delivery process and best practices. They should have a minimum of 5 years' experience as a service delivery manager, and a Bachelor’s degree in Business Administration or a related field. Certification in Project Management is highly desirable. The candidate must have excellent customer service skills, problem-solving abilities, and the ability to successfully manage multiple projects in a fast-paced environment. They should be able to work independently and with a team, and have a demonstrated ability to build relationships with internal and external stakeholders. They should also have an excellent understanding of ITIL and ITSM processes.At Atos, we are looking for a Service Delivery Manager that can combine their technical expertise and customer-focused skills to help us deliver the highest quality services to our customers. If you think you have the right qualifications and experience, we’d love to hear from you!

Where is this job?
This job is located at Boca Raton, FL, USA
Job Qualifications
  • Excellent Communication Skills

  • Strong Customer Service Experience

  • Strong Problem Solving Skills

  • Knowledge Of Itil Framework

  • Experience In Leading Teams

  • Understanding Of The Software Development Life-Cycle

  • Ability To Manage Multiple Projects Simultaneously

  • Knowledge Of Service Level Agreements (Slas)

Required Skills
  • Risk Management

  • Quality Assurance

  • Change Management

  • Process Improvement

  • Strategic Planning

  • Project Management

  • Communication

  • Management

  • Problem Solving

  • Negotiation

  • Leadership

  • customer service

  • Relationship Building

  • Resource planning

  • Service Delivery

Soft Skills
  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • collaboration

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Service Delivery Manager in Boca Raton, FL, USA is between $100,000 and $125,000 per year. This salary range may vary based on the candidate's experience, industry, and other qualifications.

Additional Information
Atos is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 26th, 2023
Apply BeforeJune 21st, 2025
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About Atos

Atos is a European multinational information technology service and consulting company headquartered in Bezons, France and offices worldwide. The company provides integrated design and operates solutions to large multi-national clients in the following sectors: Manufacturing, Retail, and Services; Public Sector, Healthcare & Transport; Telcos, Media and Utilities; and Financial Services. Its portfolio includes Managed Services, System Integration, Consulting, Worldline, and Cloud and Enterprise Software.

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