American International Group

Complex Claims Examiner, Property & Energy

American International Group

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you an experienced claims professional with a strong background in property and energy insurance? Are you looking for a challenging and dynamic role with a global leader in the insurance industry? Look no further than American International Group (AIG). We are seeking a highly skilled and motivated Complex Claims Examiner to join our team and handle complex property and energy claims. As a Complex Claims Examiner, you will play a vital role in ensuring that our clients receive the highest level of service and support during the claims process. If you are a detail-oriented, analytical thinker with a passion for delivering exceptional customer service, we want to hear from you. Join us at AIG and take your career to the next level.

  1. Evaluate and handle complex property and energy claims in a timely and efficient manner.
  2. Utilize your expertise and knowledge of insurance policies and procedures to accurately assess and determine coverage for claims.
  3. Conduct thorough investigations to gather all necessary information and documentation for each claim.
  4. Analyze and interpret policy language and apply it to the specific claim being handled.
  5. Collaborate with other team members, including adjusters, attorneys, and underwriters, to effectively manage and resolve claims.
  6. Communicate effectively with clients, providing updates and addressing any questions or concerns throughout the claims process.
  7. Maintain accurate and detailed claim files and documentation.
  8. Keep up-to-date with industry trends and changes in regulations and laws related to property and energy insurance claims.
  9. Provide exceptional customer service to clients, ensuring their satisfaction with the claims process.
  10. Identify potential fraud or suspicious activity and escalate to the appropriate department for further investigation.
  11. Continuously strive to improve processes and procedures to enhance the overall efficiency and effectiveness of the claims team.
  12. Adhere to company policies and guidelines, as well as local, state, and federal regulations.
  13. Train and mentor junior claims team members as needed.
  14. Maintain a high level of professionalism and ethical standards in all interactions and activities.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Extensive Knowledge Of Property And Energy Insurance Policies: The Ideal Candidate Should Have A Thorough Understanding Of Property And Energy Insurance Policies, Including Coverage And Exclusions, In Order To Effectively Evaluate And Handle Complex Claims.

  • Strong Analytical Skills: As A Complex Claims Examiner, The Ability To Analyze Large Amounts Of Information And Make Informed Decisions Is Crucial. The Candidate Should Possess Excellent Critical Thinking Skills And Be Able To Identify Potential Issues And Develop Solutions.

  • Experience Handling Complex Claims: A Minimum Of 3-5 Years Of Experience In Handling Complex Property And Energy Claims Is Typically Required For This Position. This Experience Should Include Evaluating Coverage, Determining Liability, And Negotiating Settlements.

  • Technical Expertise: Proficiency In Using Claims Management Software And Other Relevant Tools Is Essential For This Role. The Candidate Should Also Have A Strong Understanding Of Industry Regulations And Compliance Standards.

  • Excellent Communication Skills: This Role Requires Frequent Communication With Clients, Attorneys, And Other Stakeholders. The Ideal Candidate Should Possess Strong Written And Verbal Communication Skills To Effectively Convey Complex Information And Negotiate Settlements.

Required Skills
  • Communication Skills

  • Time Management

  • Analytical Thinking

  • Risk assessment

  • Investigative skills

  • Damage Assessment

  • Contract review

  • Negotiation Tactics

  • Legal Knowledge

  • Policy Interpretation

  • Claim Evaluation

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Complex Claims Examiner, Property & Energy is $63,000 to $95,000 per year. However, salaries can vary greatly depending on factors such as location, experience, and the specific company or organization. Some higher-paying positions in this field may offer salaries of over $100,000 per year.

Additional Information
American International Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 17th, 2025
Apply BeforeMay 10th, 2026
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About American International Group

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.

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