Job Description
We are looking for an experienced Technical Support Engineer to join our team at VMware. In this position, you will be responsible for providing technical support for our customers, ensuring that their inquiries are answered accurately and promptly.To be successful in this role, you should have a good understanding of our products and services and be able to troubleshoot technical issues. You should also have excellent customer service and communication skills.The ideal candidate will have a Bachelor's degree in Computer Science or a related field, with at least 3 years of experience in a customer service or technical support role. Knowledge of virtualisation technology, cloud computing, and software development would also be beneficial.If you are a customer-oriented technical expert who enjoys working in a fast-paced environment, we want to hear from you!
Job Qualifications
Ability To Work Independently
Excellent Communication Skills
Ability To Work In A Fast-Paced Environment
Excellent Customer Service Skills
Knowledge And Experience With Vmware Products
Knowledge Of Networking And System Administration
Problem-Solving And Analytical Skills
Experience With Troubleshooting Hardware And Software Issues
Required Skills
Security
Virtualization
Networking
Windows
Linux
VMWare
Troubleshooting
Software
Technical Support
Debugging
Scripting
Cloud
Databases
System Administration
Escalation
Soft Skills
Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
flexibility
Teamwork
Adaptability
Compensation
According to JobzMall, the average salary range for a Technical Support Engineer in Philadelphia, PA, USA is $51,000 to $76,000 per year. The salary range can vary depending on the experience and qualifications of the individual.
Additional Information
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VMware, Inc. provides the development and application of virtualization technologies with x86 server-based computing, separating application software from the underlying hardware. Its virtualization infrastructure solutions, which include a suite of products designed to deliver a software-defined data center, run on industry-standard desktop computers and servers and support a wide range of operating system and application environments, as well as networking and storage infrastructures.
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