SSA Appoints Head of Phone Operations in Salt Lake
The Social Security Administration added one leadership role, appointing a Head of Phone Operations in Salt Lake.
The Social Security Administration posted a new leadership position, the Head of Phone Operations, based in Salt Lake. The posting signals continued investment in frontline customer-service channels.
The role is described as overseeing the agency's phone operations and related customer-service functions, with a focus on improving call-center performance and service delivery.
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