Better Mortgage announced three new roles: Production Partner (Remote); Licensed Loan Consultant (Irving, Texas); and Marketing Operations & AI Automation Coordinator (Gurugram, Haryana).

The additions reflect ongoing expansion into remote work and key markets, aligning staffing with lending growth and digital operations priorities.

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Better is a direct lender dedicated to providing a fast, transparent, and online mortgage experience backed by superior customer support.

Better Mortgage

Accounting & Finance

United States of America

New York

201-500 Employees

In discussion with Kyle Nakatsuji, Co-founder & CEO at Clearcoverm, Colleen Stauffer, CMO at Honeybook, Deepak Shrivastava Co-founder & CEO at Sunrise, and Bhavesh Dayaji, Chief AI Officer at S&P Global, Vishal Garg from Simple, Online, AI-Powered Mortgage | Better Mortgage  shared insights on how AI has streamlined the mortgage application process, resulting in faster response times and higher conversion rates. The panelists collectively underscored the necessity of leveraging AI to optimize customer interactions and drive business value.  TRANSCRIPT:  Question - Rob Pegoraro: So you get to give your elevator pitch. Who wants to go first? Tell us the problem you solve, the problem your company solves, and where does AI figure into it?   Intro - Vishal Garg: Hi, I'm Vishal Garg. I'm the founder and CEO of Simple, Online, AI-Powered Mortgage | Better Mortgage . We're the leading home ownership company that helps Americans save money and time on finding a home, financing a home, insuring a home. Has always played a large part in what we do. Our goal was to take the $10,000 cost of making a loan, the eight weeks, and the hundreds of phone calls, and turn it into a beautiful seamless experience. And eight years ago, we started doing that by building a rules engine that matched mortgage investors with consumers. We've now done over $100 billion of loans on our platform. And the age of AI has really revolutionized how consumers are talking to our loan officers. So when we launched the first AI voice assistant in the industry and we now are embedding in it the functionality of all of the people that do the work and with the goal of taking the cost of making a mortgage down to one day and $100 so 100x better than what it exists today.   Question - Rob Pegoraro: Good to use that well several 12-13 years ago. Let's start with I guess first rituals then you're looking at business model, a customer service journey. How do you decide this is where we should apply AI first? What is the first problem to solve? Is it cost, time spent, something not delivered by the humans in the loop right now?  Answer - Vishal Garg: Yeah, I think for us, what AI was able to do was fix one of the most frustrating experiences that you deal with when you apply for any financial services product, particularly a mortgage, which is you're dealing with licensed salespeople, and they're only working certain hours. And then if you call during an hour that they're not working, you've got to basically go through a whole process of repeating everything that's happened, provide all the context. And what the AI is able to do is because of the way we built our platform, effectively take all of that data and synthesize it extremely quickly, take all the facts, take all the interactions that have taken place, and effectively be all-knowing and have full context. And in doing so, it's not just an ROI, but we've actually seen conversion rates spike as a result of the consumers that are interacting with us through the AI, because the AI has immediate context.  And effectively knows that you're calling about one or two or three different things and is able to direct towards that. And so you see consumers on the other side saying, aha, and rather than just ROI, which is sort of a cost, you know, savings, you're actually improving conversion and improving customer delight. And that is the greatest ROI of all.  Question - Rob Pergoraro: So you mentioned all knowing, which brings up a question I had not with you in particular in mind. Yes, AI can bring an an enormous amount of data to a customer interaction. And it can be thoughtful. The problem is the failure mode of thoughtful can be creepy. So how do we make sure that when you're presenting these experiences to customers, they feel catered to and addressed properly, but not in a bit of a bear hug from the AI, that the AI is not getting too handsy.   Answer - Vishal Garg: The way we do it, them, the consumer, our AI assistant, Betsy, says, well, I've quickly scanned your file, and I have full context. Are you calling about this? And so it's imputing the value proposition of the AI to the consumer. And the consumer is mostly well aware enough, particularly if they're dealing with a disruptive technology company that's in the mortgage space, that they want their problem solved, really.  Question - Rob Pegoraro: It's true. Applying for a mortgage, you're, there's not a whole lot of private. The whole point is disclosing your entire financial life. I have to ask Betsy, where did the name come from The, the, well, uh, we wanted non-threatening.   Answer - Vishal Garg: Yeah. Yeah. It was a better. Okay. And so then we tried Betty, but apparently Betty was taken. Right. And then someone was like, there's an Archie comic, but I like has Betty and so and so forth. So yeah, exactly. And so then we went to Betsy as the next best option.  #better #bettermortgage #humanx #ai #tech #mortgagetech #humanx2025 #homebuying

Vishal Garg speaks at Human[X] Conference - Banking on AI for Personalized Customer Experiences

Better Mortgage added three new roles across remote, Texas, and India, signaling expansion.

Better Mortgage Expands Hiring Across Roles and Regions