Salesforce Customer Success and Engagement Leader

Denver, CO, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

EPAM Systems is seeking a highly motivated and experienced Salesforce Customer Success and Engagement Leader to join our dynamic team. As a key member of our Salesforce Practice, you will play a crucial role in driving customer success and engagement by providing strategic guidance and leadership to our clients. We are looking for a passionate and results-driven individual with a strong background in Salesforce and a proven track record of delivering exceptional customer experiences. If you are a natural leader with excellent communication and relationship-building skills, we would love to hear from you!

Develop and implement strategies to drive customer success and engagement within the Salesforce Practice.
Provide expert guidance and leadership to clients on best practices and solutions within the Salesforce ecosystem.
Build and maintain strong relationships with clients to understand their needs and ensure their satisfaction.
Collaborate with cross-functional teams to identify opportunities for growth and improvement within the Salesforce Practice.
Monitor and analyze customer data to identify trends and suggest areas for improvement.
Ensure timely and successful delivery of projects by managing resources and timelines effectively.
Stay up-to-date with the latest Salesforce updates and developments to continuously enhance customer experiences.
Coach and mentor team members to improve their Salesforce knowledge and skills.
Act as a point of escalation for any customer issues and provide timely resolution.
Communicate regularly with senior leadership to provide updates on customer success and engagement initiatives.
Collaborate with sales teams to identify new business opportunities and contribute to sales efforts.
Develop and maintain documentation and training materials for customers and team members.
Represent the company at industry events and conferences to promote our Salesforce services.
Continuously strive to improve customer satisfaction by gathering feedback and implementing necessary changes.

Where is this job?

This job is located at Denver, CO, USA

Job Qualifications

Extensive Experience In Salesforce: The Ideal Candidate Should Possess Deep Knowledge And Experience In Salesforce Products, Including Sales Cloud, Service Cloud, Marketing Cloud, And Community Cloud. They Should Have A Proven Track Record Of Successful Implementation And Optimization Of These Products.
Strong Leadership Skills: The Customer Success And Engagement Leader Should Have Strong Leadership Abilities And Be Able To Manage A Team Effectively. They Should Also Have Excellent Communication And Interpersonal Skills To Build Relationships With Clients And Stakeholders.
Business Acumen: The Candidate Should Have A Strong Understanding Of Business Processes And How Salesforce Solutions Can Be Leveraged To Achieve Business Goals. They Should Be Able To Identify Opportunities For Improvement And Drive Customer Success Through Strategic Planning And Execution.
Consulting Experience: Epam Systems Is A Consulting Company, So The Ideal Candidate Should Have Prior Experience Working In A Consulting Role. They Should Be Adept At Managing Client Expectations, Delivering Presentations, And Providing Recommendations To Clients.
Salesforce Certifications: The Candidate Should Have Relevant Salesforce Certifications, Such As Salesforce Certified Administrator, Salesforce Certified Sales/Service/Marketing Cloud Consultant, And Salesforce Certified Technical Architect. These Certifications Demonstrate Their Expertise And Commitment To Staying Current With Salesforce Technologies And Best Practices.

Required Skills

Communication Skills
Project Planning
Data Analysis
Account Management
Product knowledge
Relationship Building
Strategy development
Customer retention
solution-oriented
Cross-Functional Collaboration
customer onboarding

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Attention to detail
Creative Thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Salesforce Customer Success and Engagement Leader in Denver, CO, USA is $80,000 to $150,000 per year. This salary range can vary depending on factors such as experience level, additional skills and qualifications, and the specific company and industry.

Additional Information

EPAM Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 20th, 2024

Apply BeforeApril 11th, 2026

This job posting is from a verified source.

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