Real-time Analyst, Workforce Planning

A key contributor to our customer experience, the Workforce Planning Analyst focuses on real time, reporting and schedule management for our agents to meet and exceed performance goals. Analyze demand in real-time and implement workforce & scheduling solutions toward the goal of achieving service levels and balancing workloads. Coordinate with Product Support leaders to communicates real-time adherence issues, or any deviation from Workforce schedule/plan. Develop and communicate trend reporting and data analysis of workload and agent performance including tracking and maintenance of arrival patterns by workstream/channel. Track agent-specific data, such as unplanned shrink, occupancy, utilization, etc Synthesize information and translate it to actionable plans to communicate findings to a variety of audiences

According to JobzMall, the average salary range for a Real-time Analyst, Workforce Planning is between $60,000 and $115,000 per year. This range may vary depending on the company, location, and other factors.

ActiveCampaign is a cloud software platform for small-to-mid-sized business and is based in Chicago, Illinois. The company offers software for customer experience automation, which combines the email marketing, marketing automation, sales automation, and CRM categories.