Frequently Asked Questions about TTEC Careers

Yes, TTEC has an employee referral program. TTEC offers rewards and bonuses to employees who refer new hires to the company.

At TTEC, we recognize that diversity and inclusion are essential to create an environment where everyone is respected, can contribute, and be successful. We are committed to creating an inclusive workplace where all employees feel valued and empowered to bring their unique perspectives and experiences. We are committed to promoting diversity and inclusion in all aspects of our business, including recruitment, hiring, training, and development. We also strive to create an organizational culture that is open to diverse opinions and backgrounds and where everyone is respected and supported. We also provide our employees with access to resources and programs that promote diversity and inclusion in the workplace.

Yes, TTEC offers a number of special programs for employees with disabilities, including reasonable accommodations, on-site accessibility services, and access to specialized technology. Additionally, TTEC has established an Employee Resource Group (ERG) specifically for employees with disabilities, providing resources and support to help ensure a successful and rewarding work experience.

At TTEC, we strive to provide the best customer experience possible. When a customer complaint is received, we take it very seriously and move quickly to address the issue. We understand that customer complaints are an opportunity to learn and grow, and we take the necessary steps to ensure that the customer is satisfied with the resolution. This includes listening to the customer’s complaints, identifying the root cause of the issue, and then providing a satisfactory solution. We are also proactive in following up with the customer to make sure that the resolution was satisfactory.

Yes, TTEC offers a variety of remote work positions. These positions can be found on the company's website.

TTEC employs a wide range of security measures to protect the confidentiality, integrity, and availability of its customers’ data. These measures include physical and network security, authentication, encryption, vulnerability scanning, malware detection and prevention, and data backup and recovery. TTEC also follows industry best practices and is compliant with the Payment Card Industry Data Security Standard (PCI DSS). Additionally, TTEC constantly monitors its systems and networks for any suspicious activity and takes swift action to remediate any issues.

TTEC uses a variety of technologies to support our clients, including cloud-based customer experience solutions, artificial intelligence, analytics, and automation tools. We also use a range of industry-leading third-party applications, such as Salesforce, Oracle, SAP, and Microsoft Dynamics. Additionally, we utilize a variety of digital channels, including chat, voice, email, SMS, social media, and web.

TTEC offers a variety of discounts and perks for employees and their families, including tuition assistance, health insurance, discounted gym membership, employee discounts, travel discounts, and more.

Yes, TTEC offers a special program for veterans called VetForce, which provides veterans with specialized training and job placement assistance. VetForce also connects veterans with other veterans who can provide support and mentorship.

TTEC offers a comprehensive benefits package that includes medical, dental, vision, life and disability insurance, 401(k) and retirement plans, and vacation and leave policies. Additionally, the company offers a range of wellness and employee assistance programs, including access to an employee Assistance Program, discounts to health and fitness clubs, and a rewards and recognition program.

The dress code at TTEC is business casual. This includes items such as dress pants, skirts, khakis, collared shirts, and dress shoes. Jeans are not allowed.

Vacation and leave policies at TTEC vary based on employee's role, location, and country of hire. Employees should refer to their Employee Handbook or contact their Human Resources representative for more information.

Yes, TTEC offers a range of educational and professional development programs to help employees further their skills and knowledge. These programs are available to all TTEC employees and are designed to help them reach their career goals. Some of the programs offered include technical training, leadership development, and customer service certification.

TTEC typically reviews employee performance on an annual basis. However, some managers may conduct additional reviews more frequently to ensure employees are meeting expectations.

TTEC offers a variety of career advancement opportunities, including leadership and management development opportunities, internal job postings, and access to mentors and industry experts. Additionally, through the TTEC University, associates can learn new skills and gain certifications, as well as participate in virtual and in-person development programs.

The application process for international applicants at TTEC varies depending on the position and country. Generally, applicants should submit their CV and cover letter through the TTEC website or job board. Once the application is received, it is reviewed and the applicant is contacted for a potential interview. The interview process will vary depending on the job requirements and may consist of face-to-face, phone, or video interviews. If the applicant is a successful candidate, they will be provided with an offer letter, and the necessary paperwork for the hiring process will follow. After the paperwork is completed, the international applicant will be provided with the necessary visa documents to apply for the necessary immigration status.

1. Competitive salary and benefits package: TTEC offers competitive market salaries and benefits packages, such as health, dental, vision, 401(k) and paid time off. 2. Flexible working arrangements: TTEC provides flexible working arrangements such as working from home and flexible hours. 3. Job training and career development: TTEC offers job-specific training and development opportunities to help employees grow and advance in their careers. 4. Employee recognition and rewards programs: TTEC recognizes employee achievements through awards, recognition programs and other rewards. 5. Team-oriented culture: TTEC fosters an open and supportive team environment by providing a collaborative workspace and opportunities for work/life balance. 6. State-of-the-art technology: TTEC provides employees with the latest technology tools and resources to help drive success.

TTEC offers a variety of incentives to its employees. These incentives may include performance-based bonuses, referral bonuses, tuition reimbursement, paid vacation and sick leave, health and wellness benefits, employee discounts, and recognition programs.

TTEC provides a wide range of support for its employees, including competitive benefits packages, career development resources, flexible work options, and a strong culture of inclusion and diversity. In addition, the company provides wellness programs, family resources, and 24-hour access to virtual health and wellness coaches. TTEC also offers a variety of employee recognition programs, and employees can access TTEC’s global learning platform to engage in training and development.

The hiring process at TTEC typically begins with completing an online application. After that, candidates may be asked to complete a phone interview. If they pass the phone interview, they may be invited to an in-person interview. Following the in-person interview, TTEC may conduct a background check and drug test. Once all of these steps are completed, TTEC will make a job offer to the successful candidate.