Frequently Asked Questions about Teletech Holdings Careers

Performance reviews at TeleTech Holdings are conducted annually.

Yes, TeleTech Holdings has a comprehensive sustainability program that includes initiatives such as: • Reducing energy consumption and carbon emissions; • Increasing the use of renewable energy sources; • Minimizing water consumption; • Enhancing employee education and engagement; • Supporting local communities and charitable causes; and • Developing eco-friendly business practices.

Yes, TeleTech Holdings is a diverse workplace. The company strives to create an inclusive and supportive work environment that values the unique perspectives and backgrounds of all of its employees. The company has implemented a wide range of initiatives to support a diverse and inclusive workplace, including cultural competency training, diversity and inclusion councils, and focused recruitment efforts.

TeleTech Holdings has a comprehensive onboarding process designed to ensure that employees are well prepared and up-to-date on the company's policies and procedures. This includes an extensive training program, document review, background checks, and in-person meetings with leadership. The onboarding process also includes a series of courses designed to help new employees become familiar with the TeleTech culture, systems, and processes. Additionally, the onboarding process includes team building activities, team introductions, and the introduction of the company's core values.

Yes, TeleTech Holdings offers its employees a range of discounts, including discounts on items such as office supplies, cell phone plans, and car rentals.

Yes, TeleTech Holdings offers volunteer opportunities through their employee volunteer program. Employees can volunteer their time and skills to various charitable organizations, such as disaster relief or literacy programs.

TeleTech Holdings offers a generous vacation policy that allows employees to take paid time off for vacation, holidays, and other personal needs. Vacation days are accrued based on the number of years an employee has been with the company, and all employees are eligible for up to 15 days of vacation time per year. Vacation time for part-time employees is prorated based on the number of hours they work. Vacation days can be used for sick days, personal days, or any other purpose. Employees who have worked for TeleTech Holdings for at least 5 years are eligible for an additional 5 days of vacation time per year.

TeleTech offers a variety of employee recognition programs, including: • Performance Awards – Employees can be rewarded for their exceptional performance and contributions to the company. • Service Awards – Employees can receive recognition for their years of service to the company. • Team Awards – Teams can be rewarded for their outstanding teamwork and collaboration. • Leadership Awards – Leaders can be recognized for their exceptional leadership and guidance. • Customer Service Awards – Employees can be acknowledged for their outstanding customer service. • Innovation Awards – Employees can be rewarded for their innovative ideas. • Employee of the Month – Employees can be recognized for their outstanding performance and accomplishments.

Yes, TeleTech Holdings is a publicly traded company on the NASDAQ stock exchange. Its ticker symbol is TTEC.

Yes, TeleTech Holdings offers internships. Internship opportunities vary depending on the location. To learn more about available internships, visit the company's website or contact the nearest TeleTech office.

You can contact TeleTech Holdings by calling 1-800-835-3832 or by visiting their website at www.teletech.com. You can also email them at [email protected] or reach out to them on social media.

Yes, TeleTech Holdings is an equal opportunity employer. The company is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.

The recruitment process for TeleTech Holdings typically involves the following steps: 1. Online application: Candidates must complete an online application, which includes submitting a résumé and completing an online questionnaire. 2. Phone Screen: If selected, candidates will be contacted and asked to participate in a phone interview. 3. Interview: Candidates who pass the phone screen will be invited to participate in a face-to-face interview. 4. Assessment: Candidates who make it to the next step of the process will be asked to take a skills assessment. 5. Background Check: Those who pass the assessment will be asked to complete a background check. 6. Offer: If the background check is successful, TeleTech will make an offer and a job description will be sent out. 7. Contract: The candidate will then sign a contract and begin the onboarding process.

No, you do not need to be bilingual to work at TeleTech Holdings. However, if you are bilingual, it could give you a competitive advantage in the hiring process.

Yes, most TeleTech Holdings jobs offer remote working options for certain roles.

TeleTech Holdings is a leading customer experience technology and services provider. Founded in 1982, TeleTech has grown to become a global provider of analytics-driven, technology-enabled customer experience solutions for the world’s leading brands. TeleTech offers a comprehensive suite of services that include customer acquisition, customer care, technical support, digital transformation, analytics, and other advanced customer experience solutions.

TeleTech Holdings uses a variety of technologies, including cloud-based software, artificial intelligence, robotic process automation, analytics, and customer relationship management (CRM) systems.

TeleTech Holdings offers a variety of training and development programs to ensure that their employees are well-trained and knowledgeable in their roles. These programs include an extensive onboarding program, ongoing learning opportunities, and a comprehensive certification program. Additionally, TeleTech Holdings offers a range of development programs such as career coaching and mentoring, leadership development, succession planning, and performance management. They also offer employee engagement initiatives, such as team building activities and virtual networking events.

Yes, TeleTech Holdings is a global company. It provides customer experience services in more than 80 countries, and it has over 50,000 employees in 25 countries.

The exact number of hours you will need to work at TeleTech Holdings will depend on the specific position you are applying for. Generally, the company requires its employees to work a minimum of 20 hours per week.