What is the interview process like at Kohl's?
The interview process at Kohl's typically begins with a phone interview. During this call, the interviewer will ask questions to get to know you and to find out if you would be a good fit for the position. After the phone interview, you may be asked to come in for an in-person interview. During the in-person interview, you will likely be asked more questions about your qualifications, experience, and your ability to handle different types of customer service situations. Depending on the position, you may also be asked to take part in a group interview or a tour of the store.
Other Questions about Kohl's
- Does Kohl's offer any employee recognition programs?
Yes, Kohl's does offer employee recognition programs. These programs include spot awards, length of service awards, employee of the month awards, and Kohl's Cash incentives.
- What is the expected performance standard for Kohl's employees?
Kohl's expects its employees to provide excellent customer service, be honest and dependable, and adhere to company policies and procedures. Additionally, employees should demonstrate a professional attitude and appearance, be punctual and reliable, and strive to exceed customer expectations.
- How does Kohl's handle performance reviews?
Kohl's uses a system of performance reviews called the Quality Performance System (QPS). This system evaluates an employee's performance during the year and assigns a rating from 1 (low performance) to 5 (high performance). This rating is based on several factors, including customer service, attendance, and job knowledge. Employees receive feedback from their supervisors and are given the opportunity to discuss their performance and any areas for improvement. At the end of the review, employees receive an overall score and a wage increase or bonus based on their performance.
- Are there any other employee benefits available at Kohl's?
Yes, Kohl's offers a number of other employee benefits, including health, dental, and vision insurance; 401(k) plans; employee discounts; paid time off; tuition assistance; flexible scheduling; and an employee assistance program.
- What is the dress code for Kohl's employees?
The dress code for Kohl's employees is typically a professional, neat, and well-maintained appearance. This includes khaki pants, skirts, or shorts, a collared shirt or blouse, and closed-toe shoes.
- Does Kohl's offer career development programs?
Yes, Kohl's does offer career development programs. The Kohl's Career Development Program (KCDP) provides employees with the opportunity to learn and develop new skills, gain knowledge and experience in a variety of areas, and receive guidance from Kohl's career advisors.