What type of skills and experience is Help Scout looking for?
Help Scout is looking for candidates with excellent communication skills, a customer-oriented attitude, and the ability to think on their feet. Additionally, they are looking for candidates with a strong background in customer service, problem solving, and troubleshooting. Experience with customer service software, analytics, and data-driven decision making are all highly valued. Candidates should also have a good understanding of the customer service industry and how it works.
Other Questions about Help Scout
- What is the recruitment process like at Help Scout?
The recruitment process at Help Scout begins with an online application. After an initial screening, candidates may be invited for a phone or video interview. If successful, applicants may then be invited for an onsite interview with their prospective team or department. Prior to a final decision, candidates may also be asked to complete a technical assessment and/or an additional phone or video interview. Finally, successful applicants will receive a formal offer of employment.
- Does Help Scout offer flexible working hours?
Yes, Help Scout offers flexible working hours.
- What is the work schedule like at Help Scout?
At Help Scout, the work schedule is typically flexible. Work hours are not set but employees are expected to work 40 hours a week, as needed. As a remote-first company, employees have the freedom to work from anywhere, anytime. Employees are also encouraged to take time off whenever needed.
- Does Help Scout offer internships?
No, Help Scout does not currently offer internships.
- Where is Help Scout located?
Help Scout is headquartered in Boston, Massachusetts.
- Does Help Scout provide relocation assistance?
No, Help Scout does not provide relocation assistance.