What is the onboarding process like at Help Scout?
The onboarding process at Help Scout typically starts with a virtual orientation session with the Human Resources team. During this session, new hires learn more about Help Scout’s mission, values, and culture. After orientation, new hires are paired with a mentor from the team who will help them get acquainted with the company, its products, and their new role. New hires typically receive a welcome package that includes helpful resources and information about the company. Finally, new hires have the opportunity to connect with their team, meet their managers, and get to know their colleagues before officially starting their position.
Other Questions about Help Scout
- What is the recruitment process like at Help Scout?
The recruitment process at Help Scout begins with an online application. After an initial screening, candidates may be invited for a phone or video interview. If successful, applicants may then be invited for an onsite interview with their prospective team or department. Prior to a final decision, candidates may also be asked to complete a technical assessment and/or an additional phone or video interview. Finally, successful applicants will receive a formal offer of employment.
- Does Help Scout offer flexible working hours?
Yes, Help Scout offers flexible working hours.
- What is the work schedule like at Help Scout?
At Help Scout, the work schedule is typically flexible. Work hours are not set but employees are expected to work 40 hours a week, as needed. As a remote-first company, employees have the freedom to work from anywhere, anytime. Employees are also encouraged to take time off whenever needed.
- Does Help Scout offer internships?
No, Help Scout does not currently offer internships.
- Where is Help Scout located?
Help Scout is headquartered in Boston, Massachusetts.
- Does Help Scout provide relocation assistance?
No, Help Scout does not provide relocation assistance.