Frequently Asked Questions about British Airways Careers

British Airways offers a variety of travel benefits to its employees. These include discounted fares on British Airways flights and associated airlines, free or heavily discounted hotel stays, discounts on car hire, free airport lounge access, and access to exclusive offers on flights, holidays and hotels. Employees may also be eligible for an annual travel allowance for personal trips.

Yes, British Airways offers internships in various departments including finance, marketing, customer service, IT, and more. To apply, you will need to visit the Careers section of their website and search for the internship program.

Yes, a passport is required to work at British Airways.

British Airways takes the safety and security of its customers and crew very seriously. To ensure the safety of its passengers, British Airways follows all applicable safety regulations, including those set by the UK Civil Aviation Authority, European Aviation Safety Agency and the International Civil Aviation Organization. The airline also complies with all applicable safety regulations and has safety management systems in place to identify, manage and reduce risks. Safety measures implemented by British Airways include: • Regular maintenance and inspection of aircraft • Strict adherence to aviation security measures such as passenger screening by security staff and the use of X-ray machines • Comprehensive emergency procedures and equipment on board • Regular safety drills and training for crew members • Comprehensive pre-flight safety checks and procedures • Use of the latest safety technology, such as the Flight Data Monitoring System and enhanced cockpit procedures • Baggage screening and security checks • Use of advanced air traffic control systems and navigation equipment • Up-to-date emergency communication systems and processes

Yes, British Airways offers volunteering opportunities through its "BA Community Champions" program. This program is designed to help local communities, charities and other non-profit organizations in the UK. Volunteers will have the opportunity to help with various projects, from fundraising to developing plans for community initiatives.

British Airways has a wide range of diversity initiatives in place. These include: • Recruiting from a diverse range of backgrounds in order to increase the diversity of the workforce. • Offering flexible working arrangements to promote inclusivity and support employees with caring responsibilities. • Offering unconscious bias training to raise awareness of the potential effects of unconscious bias in the decision-making process. • Developing a range of targeted initiatives to ensure that employees from minority backgrounds can progress in their careers. • Introducing a network of employee resource groups to provide support, advice and mentoring to staff from underrepresented groups. • Working closely with external organisations to provide support and guidance to people from minority backgrounds. • Developing a range of diversity and inclusion policies to ensure that all employees are treated with respect and fairness.

No, a medical certificate is not usually required when applying for a job at British Airways. However, depending on the specific job role and any medical assessments required as part of the selection process, you may be asked to provide medical information.

You can contact British Airways customer service either by phone (0333 3365 747) or by email ([email protected]). You can also find more contact options, such as a contact form, on the British Airways website (www.britishairways.com).

In addition to competitive salaries, British Airways offers its employees a number of additional benefits, including: - Health and wellbeing benefits, such as access to private medical cover, health screening, and discounts on gym memberships. - A generous pension scheme with employer contributions. - Generous holiday allowance and flexible working arrangements. - Discounted flights and travel packages. - A range of discounts and cashback schemes on a variety of products and services. - Access to exclusive offers and experiences. - An employee assistance programme offering free and confidential advice on a range of issues. - Opportunities for training and development.

British Airways offers flexible working opportunities in a variety of ways. Flexible working arrangements may include part-time or job-share, flexible hours, remote working, and compressed working weeks. The airline also offers flexible benefits and benefits packages that employees can choose from, depending on their individual circumstances. British Airways is committed to supporting employees to achieve a work-life balance that works for them.

Performance reviews for employees of British Airways are conducted annually.

Yes, British Airways has a dress code for employees. The dress code is in place to ensure that all employees present a professional image, and includes guidelines for both men and women. For men, the dress code includes a shirt and tie, and for women, business attire such as a business suit or equivalent.

1. Safety: Ensuring the safety and security of customers and colleagues is always our highest priority. 2. Quality: Providing a world-class service to every customer and delivering it consistently. 3. Integrity: Being honest and trustworthy in all our dealings. 4. Respect: Treating everyone with dignity and fairness. 5. Innovation: Being creative and proactive in finding solutions that enhance our products and services. 6. Teamwork: Working collaboratively, across functions and borders, to achieve our common goals. 7. Excellence: Always striving to be the best in everything we do.

Yes, there are customer service roles at British Airways. These roles may include customer service agents, customer service representatives, customer service advisors, and other related positions.

The probationary period for new British Airways employees is typically 6 months.

To join British Airways as a cabin crew member, you typically need to have at least five GCSEs (or equivalent qualifications) at Grade C or above, including Maths and English. You must also be at least 18 years of age, be fluent in English, and have the right to live and work in the UK. Additional qualifications and experience may be required for certain roles.

British Airways offers a variety of career progression opportunities for its employees. These can include the ability to progress from entry-level roles to more senior roles with increased responsibilities, such as cabin crew and pilots. Additionally, various development programmes are available for staff, including leadership and management programmes, which can lead to promotion opportunities, as well as opportunities to progress into specialist roles.

British Airways provides a friendly and welcoming working environment. Employees are encouraged to work as part of a team, while also being supported to reach their individual goals. There is a strong focus on customer service and employees are encouraged to take the initiative to go above and beyond for customers. The company also offers a variety of development opportunities for staff, including training, mentoring and career progression.

British Airways offers a range of training courses to its employees, including technical, operational and customer service courses. Technical courses cover aircraft systems, maintenance and engineering, while operational courses include safety, security, aircraft operations and management. Customer service courses focus on customer service, communication and teamwork. British Airways also offers various online and classroom-based leadership and management courses.

No, you do not need a degree to work at British Airways. However, depending on the role you are applying for, it could be beneficial to have a degree.