What are the expectations for customer service at America's Car-Mart?
At America’s Car-Mart, customer service is a top priority. The company strives to provide a positive experience for all customers, from the initial inquiry through the purchase process. Employees are expected to greet customers with a friendly smile, treat them with respect and provide prompt, courteous service. They should be knowledgeable about the products and services offered and be ready to answer any questions customers may have. They should strive to make sure that the customer feels satisfied with their purchase, and that they have had a pleasant experience.
Other Questions about America's Car-Mart
- What safety protocols are in place at America's Car-Mart?
At America’s Car-Mart, safety is a top priority. The company has implemented several safety protocols to protect both customers and employees. These protocols include: • Sanitizing all high-touch surfaces regularly • Requiring face masks for all employees and customers • Establishing physical distancing in the store, including floor markings to indicate safe distances for employees and customers • Installing plexiglass shields at the point of sale • Utilizing contactless payment methods • Encouraging employees to stay home if they are feeling ill • Offering remote services and contactless delivery when available
- Does America's Car-Mart provide any tuition reimbursement?
No, America's Car-Mart does not provide any tuition reimbursement.
- Are there any additional perks associated with working at America's Car-Mart?
Yes, some additional perks associated with working at America's Car-Mart include a competitive salary and benefits package, career growth opportunities, and discounts on car purchases.
- Does America's Car-Mart offer any paid time off?
Yes, America's Car-Mart offers paid time off. Eligible employees can accrue up to five paid days off per year and up to three paid personal days per year.
- Does America's Car-Mart offer any job-specific training?
Yes, America's Car-Mart offers job-specific training to all new employees. The training program covers topics such as customer service, sales, inventory management, and technical knowledge.
- How is employee performance evaluated at America's Car-Mart?
Employee performance at America's Car-Mart is evaluated based on the company's core values: honesty, integrity, respect, hard work, and excellence. Employee performance is assessed through customer feedback, sales goals, and team collaboration. Additionally, supervisors review individual employees’ performance and provide feedback on areas of improvement.