Patient Services Manager, HVC Procedural Areas

Welcome to the Yale New Haven Health System, where our top priority is delivering exceptional patient care. We are currently seeking a highly skilled and compassionate Patient Services Manager for our HVC Procedural Areas. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our high-volume, fast-paced procedural areas. If you are a dynamic leader with a passion for improving the patient experience, we encourage you to apply. Join our team and make a difference in the lives of our patients.

1. Oversee the daily operations of the high-volume, fast-paced procedural areas within the Yale New Haven Health System.
2. Develop and implement strategies to ensure exceptional patient care and satisfaction.
3. Manage a team of healthcare professionals, including nurses, technicians, and support staff, to ensure efficient and effective workflow.
4. Monitor and manage patient wait times, ensuring timely and appropriate care for all patients.
5. Coordinate with other departments and teams within the health system to streamline processes and improve patient flow.
6. Lead and motivate staff to provide compassionate and high-quality care to patients.
7. Conduct regular performance evaluations and provide feedback and coaching to team members.
8. Develop and maintain relationships with vendors and suppliers to ensure adequate supplies and equipment for the procedural areas.
9. Stay up-to-date on industry trends and best practices to continuously improve the patient experience.
10. Collaborate with other healthcare professionals and departments to develop and implement quality improvement initiatives.
11. Ensure compliance with all regulatory and safety standards within the procedural areas.
12. Manage budgets and resources effectively to achieve department goals and objectives.
13. Handle patient complaints and concerns in a timely and professional manner.
14. Participate in management meetings and provide reports on the performance of the procedural areas.
15. Act as a liaison between patients, families, and healthcare providers to facilitate open communication and address any issues or concerns.

According to JobzMall, the average salary range for a Patient Services Manager, HVC Procedural Areas in New Haven, CT, USA is between $85,000 - $120,000 per year. This may vary depending on the specific job duties, experience level, and employer. Some factors that can affect salary include the size and type of healthcare facility, geographic location, and demand for qualified candidates in the area. In addition to base salary, patient services managers may also receive benefits such as health insurance, retirement plans, and paid time off.

YNHH is the 1,541-bed teaching hospital for Yale School of Medicine. Connecticut’s leading healthcare system, consisting of Bridgeport, Greenwich, Lawrence + Memorial, Yale New Haven and Westerly hospitals, and Northeast Medical Group, a physician foundation of primary care and medical specialists.