Patient Grievance Coordinator

Welcome to Yale New Haven Health System, where we are dedicated to providing exceptional healthcare to our community. We are currently seeking a compassionate and driven individual to join our team as a Patient Grievance Coordinator. In this role, you will play a crucial role in ensuring that our patients' voices are heard and that their concerns are addressed promptly and effectively. We are looking for someone who is highly organized, detail-oriented, and possesses excellent communication skills. If you are passionate about advocating for patients and making a positive impact in their healthcare experience, we encourage you to apply for this position.

1. Serve as the primary point of contact for patients who have grievances or concerns about their healthcare experience.
2. Act as a liaison between patients, their families, and healthcare providers to facilitate resolution of grievances.
3. Listen attentively to patients' concerns and gather all necessary information to fully understand the issue.
4. Conduct thorough investigations of patient grievances, including speaking with relevant healthcare staff and reviewing medical records.
5. Ensure that all patient grievances are handled in a timely and respectful manner, following established protocols and regulations.
6. Maintain accurate and detailed records of all patient grievances and their resolutions.
7. Collaborate with other departments and healthcare providers to implement changes and improvements based on patient feedback.
8. Provide support and guidance to patients and their families throughout the grievance process.
9. Stay current on laws and regulations related to patient grievances and implement any necessary changes to ensure compliance.
10. Identify and report any patterns or trends in patient grievances to leadership for further review and action.
11. Participate in ongoing training and education to enhance knowledge and skills related to patient advocacy.
12. Uphold the values and mission of Yale New Haven Health System in all interactions with patients, families, and colleagues.

According to JobzMall, the average salary range for a Patient Grievance Coordinator in Westerly, RI, USA is between $40,000 and $60,000 per year. This can vary depending on the specific job responsibilities, level of experience, and the employer's compensation policies. Some coordinators may earn higher salaries based on their education, certifications, and performance.

YNHH is the 1,541-bed teaching hospital for Yale School of Medicine. Connecticut’s leading healthcare system, consisting of Bridgeport, Greenwich, Lawrence + Memorial, Yale New Haven and Westerly hospitals, and Northeast Medical Group, a physician foundation of primary care and medical specialists.