
Patient Experience Concierge
The Yale New Haven Health System is seeking an experienced and passionate Patient Experience Concierge to join our team. In this role, you will be responsible for providing an exceptional customer service experience to all patients, families, and visitors. You will be the first point of contact for patients and will provide helpful information, ensuring their needs are met, and that their visit is as enjoyable as possible. To be successful in this role, you must have excellent communication and interpersonal skills, a strong customer service orientation, and the ability to provide a welcoming and pleasant environment to all patients. If you are looking to make a difference in the lives of our patients and have a passion for delivering exceptional customer service, we would love to hear from you!
Proficiency In Microsoft Office Suite
Excellent Customer Service And Interpersonal Skills
Previous Experience In The Health Care Industry
Ability To Work Independently And As A Team
Strong Organizational And Multi-Tasking Abilities
Ability To Learn And Adapt Quickly To Changes In Policies And Procedures
Knowledge Of Medical Terminology And Insurance Reimbursement
Ability To Prioritize Tasks And Maintain A
Communication
Listening
Teamwork
Empathy
Detail-oriented
Patience
Problem-Solving
Adaptability
Multi-tasking
Professionalism
Organizational
Reliability
Interpersonal
Time-Management
Customer-Service
Communication
Leadership
Negotiation
Problem Solving
Time management
Interpersonal Skills
Organization
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Patient Experience Concierge in Bridgeport, CT, USA is between $20,000 and $45,000 per year. This range can vary depending on experience, education, and other factors.
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YNHH is the 1,541-bed teaching hospital for Yale School of Medicine. Connecticut’s leading healthcare system, consisting of Bridgeport, Greenwich, Lawrence + Memorial, Yale New Haven and Westerly hospitals, and Northeast Medical Group, a physician foundation of primary care and medical specialists.

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