Yale New Haven Health System

Patient Experience Concierge

Yale New Haven Health System

Bridgeport, CT, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Yale New Haven Health System is seeking an experienced and passionate Patient Experience Concierge to join our team. In this role, you will be responsible for providing an exceptional customer service experience to all patients, families, and visitors. You will be the first point of contact for patients and will provide helpful information, ensuring their needs are met, and that their visit is as enjoyable as possible. To be successful in this role, you must have excellent communication and interpersonal skills, a strong customer service orientation, and the ability to provide a welcoming and pleasant environment to all patients. If you are looking to make a difference in the lives of our patients and have a passion for delivering exceptional customer service, we would love to hear from you!

Where is this job?
This job is located at Bridgeport, CT, USA
Job Qualifications
  • Proficiency In Microsoft Office Suite

  • Excellent Customer Service And Interpersonal Skills

  • Previous Experience In The Health Care Industry

  • Ability To Work Independently And As A Team

  • Strong Organizational And Multi-Tasking Abilities

  • Ability To Learn And Adapt Quickly To Changes In Policies And Procedures

  • Knowledge Of Medical Terminology And Insurance Reimbursement

  • Ability To Prioritize Tasks And Maintain A

Required Skills
  • Communication

  • Listening

  • Teamwork

  • Empathy

  • Detail-oriented

  • Patience

  • Problem-Solving

  • Adaptability

  • Multi-tasking

  • Professionalism

  • Organizational

  • Reliability

  • Interpersonal

  • Time-Management

  • Customer-Service

Soft Skills
  • Communication

  • Leadership

  • Negotiation

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Patient Experience Concierge in Bridgeport, CT, USA is between $20,000 and $45,000 per year. This range can vary depending on experience, education, and other factors.

Additional Information
Yale New Haven Health System is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 20th, 2023
Apply BeforeMay 22nd, 2025
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About Yale New Haven Health System

YNHH is the 1,541-bed teaching hospital for Yale School of Medicine. Connecticut’s leading healthcare system, consisting of Bridgeport, Greenwich, Lawrence + Memorial, Yale New Haven and Westerly hospitals, and Northeast Medical Group, a physician foundation of primary care and medical specialists.

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