Are you a highly motivated individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, Yahoo! is looking for a Client Services Sr Account Specialist to join our team. In this role, you will have the opportunity to work with a diverse group of clients, utilizing your strong communication and problem-solving skills to ensure their satisfaction. As a key member of our Client Services team, you will play a vital role in building and maintaining relationships with our clients, while also driving revenue growth for Yahoo!. If you have a proven track record in account management and are looking for a challenging and rewarding career, we want to hear from you!
- Develop and maintain strong relationships with clients, understanding their needs and providing exceptional customer service.
- Communicate with clients regularly, ensuring their satisfaction and addressing any concerns or issues in a timely and effective manner.
- Act as a liaison between clients and internal teams, ensuring clear and efficient communication.
- Proactively identify opportunities for revenue growth and upselling to existing clients.
- Collaborate with cross-functional teams to develop and implement strategies for client retention and satisfaction.
- Analyze data and metrics to track client performance and identify areas for improvement.
- Provide timely and accurate reporting on client accounts to management.
- Stay updated on industry trends and developments to provide valuable insights and recommendations to clients.
- Participate in client meetings and presentations, representing Yahoo! as a knowledgeable and reliable partner.
- Ensure compliance with company policies and procedures, as well as industry regulations.
- Train and mentor junior team members, sharing knowledge and best practices for successful account management.
- Stay organized and manage a high volume of client accounts and tasks in a fast-paced environment.
- Continuously strive for personal and team growth through learning and development opportunities.
Strong Communication Skills: The Candidate Should Possess Excellent Verbal And Written Communication Skills, As They Will Be The Primary Point Of Contact For Clients And Must Effectively Convey Information And Resolve Issues.
Experience In Client Services: Previous Experience In A Client Services Role Is Essential For This Position, As The Candidate Will Be Responsible For Managing And Maintaining Relationships With Key Clients And Ensuring Their Satisfaction With Yahoo's Services.
Knowledge Of Digital Advertising: A Thorough Understanding Of Digital Advertising, Including Display, Search, And Mobile Advertising, Is Necessary For This Role. The Candidate Should Be Able To Provide Strategic Guidance And Insights To Clients On How To Maximize Their Advertising Efforts On Yahoo's Platforms.
Analytical Skills: The Candidate Should Possess Strong Analytical Skills To Be Able To Interpret Data And Metrics To Track The Performance Of Campaigns And Make Recommendations For Improvement To Clients.
Team Player: This Role Requires The Candidate To Work Closely With Cross-Functional Teams Within Yahoo, Such As Sales, Marketing, And Product Teams. The Candidate Should Be A Team Player And Able To Collaborate Effectively With Others To Deliver Results For Clients.
Strategic Planning
Data Analysis
Account Management
Communication
Time Management
Problem Solving
Negotiation
customer service
Relationship Building
Sales Support
Teamwork
Client Retention
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Client Services Sr Account Specialist in Canada is between $55,000 and $80,000 per year. However, this can vary depending on factors such as the industry, location, and specific job responsibilities. Additionally, individual skills, experience, and qualifications may also impact the salary range. It is best to research specific job listings and salary data for the specific company and location you are interested in to get a more accurate estimate.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Yahoo! is an American web services provider headquartered in Sunnyvale, California, and owned by Verizon Media. The original Yahoo! company was founded by Jerry Yang and David Filo in January 1994 and was incorporated on March 2, 1995. Yahoo was one of the pioneers of the early Internet era in the 1990s.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started