Craft a content design vision and strategy to ensure outcome-driven work based on understanding of customer and business needs. Establish OKRs for content delivery and usage. Through cross-functional collaboration, champion and drive high-quality content across Workiva's ecosystem. Build a strong sustainable organization with high levels of employee engagement by attracting and developing superior talent, providing mentorship and coaching to enhance overall skills and performance, critiquing work, and supporting career growth. Proactively identify and contribute ideas as a catalyst for driving positive change, occasionally leading initial phases of strategic projects and supporting content design work as needed. Create a feedback loop for the content that is supported by user stories as well as data. Data-driven decision making can come from a combination of product analytics and contact center data. Align tools and processes to drive feature adoption and engagement of new releases, as well as improve the existing processes to create a consistent, repeatable experience for our team and our customers.
10+ years’ experience repeatedly delivering high quality experiences
5+ years’ experience in building and coaching teams for high impact results
Experience operationalizing product adoption tools such as Pendo, WalkMe, etc. preferred
Presentation skills
Effective Time Management
Pendo
WalkMe
Building and coaching teams
Process Improvement
Results Oriented
Prioritizing skills
Communication Skills
Adaptability
Detail oriented and highly organized
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Workiva is an enterprise software company based in Ames, Iowa.
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