Manages escalation activities efficiently and effectively; assists others as needed. Assists with Work in Progress (WIP) management for pending orders; extracts/filters data from excel reports. Trains and supports team members as needed. Identifies issues and proactively assists in resolving them. Takes the initiative to drive individual and team performance. Routinely participates in special projects related to supporting the team and improving processes. Coordinates with various groups including customer, equipment vendor, Order Processing, Data and Voice Translations, Field, Provisioning, Sales, Engineering, Service Activation. Ensure the customer's service is installed timely and efficiently with minimal interruption to customer's service. Continuously monitors progress of job, including tasks and proactively investigates any deviations from schedule.
Must be flexible to work over-time and weekends
Strong individual worker with ability to also work as part of a team.
2+ years of related experience
Ability to train peers and conduct presentations.
MS Word
MS Outlook
Customer Service skills
Record Keeping Skills
MS Excel skills
Effective Time Management
project planning & scheduling
Verbal communication
written communication
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Multi tasker
According to JobzMall, the average salary range for a Project Coordinator is $44,000 to $60,000 per year. The range can vary depending on the experience of the individual, the size of the company, and the industry in which the individual works.
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Windstream Holdings, Inc., also doing business as Windstream Communications or Windstream, is a provider of voice and data network communications, and managed services, to businesses in the United States.
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