Network Analyst

Utilize and multitask between multiple systems to verify customer services and perform in-depth trouble isolation and repair. Maintain workload via a trouble ticket queue, detailing each ticket with notes of steps taken, test results and resolution data. Perform customer advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Advocate for the customer by working cooperatively with carriers and vendors, both internal and external, escalating issues as needed. Provide excellent customer service by communicating progress and resolution to customers on a regular basis, via inbound and outbound phone calls, and/or email, for each ticket. Contribute to realizing departmental company net promoter score goals (NPS) and mean time to repair objectives (MTTR).

According to JobzMall, the average salary range for a Network Analyst in 230 Congress St, Boston, MA 02110, USA is between $68,000 and $86,000 per year. The salary range can vary depending on experience, job duties, qualifications, and other factors.

Windstream Holdings, Inc., also doing business as Windstream Communications or Windstream, is a provider of voice and data network communications, and managed services, to businesses in the United States.