Associate Technical Support Analyst

West Virginia United Health System is seeking an enthusiastic and highly motivated individual to join our team as an Associate Technical Support Analyst. In this role, you will provide technical support and client service to internal and external customers, including troubleshooting hardware and software issues. The successful candidate will have excellent customer service skills, technical aptitude, and the ability to work in a fast-paced environment. If you are a detail-oriented problem solver with a passion for technology and providing top-notch customer service, we want to hear from you.The ideal candidate will have a minimum of two years of technical support experience, experience troubleshooting Windows software and hardware issues, excellent communication and customer service skills, and the ability to learn new technologies quickly. The ability to work well independently and in a team setting will also be essential. A Bachelor’s degree in Computer Science or a related field is preferred but not required.

Responsibilities:

1. Provide technical support and client service to internal and external customers.
2. Troubleshoot hardware and software issues.
3. Develop and maintain excellent customer service skills.
4. Possess technical aptitude and the ability to work in a fast-paced environment.
5. Demonstrate detail-oriented problem-solving skills.
6. Possess a passion for technology and providing top-notch customer service.
7. Have a minimum of two years of technical support experience.
8. Experience troubleshooting Windows software and hardware issues.
9. Possess excellent communication and customer service skills.
10. Ability to learn new technologies quickly.
11. Ability to work well independently and in a team setting.
12. Possess a Bachelor’s degree in Computer Science or a related field (preferred but not required).

According to JobzMall, the average salary range for a Associate Technical Support Analyst in Morgantown, WV, USA is between $40,000 and $55,000 per year. This range is based on the salaries of those currently employed in this position in the area, as well as the salaries of recent job postings.

The WVU Health System, WVU Medicine's largest component, is a not-for-profit corporation and West Virginia's largest employer. West Virginia United Health System helps residents in the Mountain State stay on top of their health. The system operates United Hospital Center (in Clarksburg), as well as hospitals in the West Virginia University Hospitals (WVUH) system, including City Hospital (Martinsburg), Jefferson Memorial Hospital (Ranson), and WVUH's home hospital in Morgantown. In addition, WVUHS operates WVUH's Cheat Lake physicians ambulatory center, as well as a network of about a dozen primary care clinics located throughout central and northern West Virginia. Combined, the system's hospitals and clinics have more than 1000 beds and treat approximately 1.4 million patients annually.