Driver Support Agent

If you're a customer service professional who loves to solve problems and take initiative, we want you to join our team as a Driver Support Agent at Werner Enterprises. In this role, you'll provide proactive support to our drivers by responding to requests, resolving issues, and taking ownership of customer service. You'll need excellent communication skills, an eye for detail, and a friendly attitude to excel in this role. Our ideal candidate is organized, self-motivated, and ready to make a difference. If this sounds like you, we'd love to hear from you.

Responsibilities:

1. Provide proactive customer service and support to Werner Enterprises drivers.
2. Respond to customer inquiries and requests in a timely and professional manner.
3. Resolve customer issues and take ownership of problem resolution.
4. Maintain accurate customer records and document customer interactions.
5. Identify and suggest process improvements to enhance customer service.
6. Monitor customer feedback and suggest areas for improvement.
7. Remain up-to-date on company policies and procedures.
8. Demonstrate excellent communication and interpersonal skills.
9. Provide friendly, helpful customer service at all times.
10. Remain organized and self-motivated to meet customer service goals.

According to JobzMall, the average salary range for a Driver Support Agent in Omaha, NE, USA is $27,000 - $36,000 per year. The salary range can vary depending on experience, education, certifications, and other factors.

Werner Enterprises is a transportation and logistics leader, with more than 8,000 trucks, 24,000 trailers and nearly 13,000 employees. Werner’s global headquarters are located in Omaha, Nebraska and maintains offices throughout the United States, Canada, Mexico and China. The company offers a diversified portfolio of transportation and logistics services to companies around the globe.