Customer Account Manager

At Werner Enterprises, we are looking for an experienced and motivated Customer Account Manager to join our team. Our ideal candidate will have a strong understanding of customer service and account management principles and practices, as well as an in-depth knowledge of the transportation industry. The successful candidate must be able to build relationships with customers and handle customer inquiries in a professional and timely manner.The Customer Account Manager will be responsible for managing all aspects of customer accounts, from initial contact to resolution. They must be able to build relationships with customers, analyze customer needs, and provide solutions to meet their requirements. The successful candidate must be able to multitask, prioritize, and work in a fast-paced environment.To be considered for this role, applicants must possess a minimum of 2 years of customer service or account management experience, as well as a Bachelor’s degree in Business or a related field. Excellent communication skills, both written and verbal, are essential. The ideal candidate must also have strong problem-solving and analytical skills.If you are an experienced and motivated individual with a passion for customer service, we would love to hear from you.

Responsibilities:

1. Maintain and develop relationships with customers and handle customer inquiries in a professional and timely manner.
2. Analyze customer needs and provide solutions to meet their requirements.
3. Manage all aspects of customer accounts, from initial contact to resolution.
4. Prioritize and multitask in a fast-paced environment.
5. Monitor customer feedback and identify areas for improvement.
6. Develop and implement strategies to improve customer service and satisfaction.
7. Monitor customer accounts for service issues and resolve them in a timely manner.
8. Communicate effectively with customers and other departments.
9. Maintain accurate customer records and files.
10. Prepare reports and presentations for customers and internal stakeholders.

According to JobzMall, the average salary range for a Customer Account Manager in Omaha, NE, USA is between $48,000 and $75,000 per year. Salaries may vary depending on the company, the industry, the size of the organization, and the level of experience the candidate brings to the role.

Werner Enterprises is a transportation and logistics leader, with more than 8,000 trucks, 24,000 trailers and nearly 13,000 employees. Werner’s global headquarters are located in Omaha, Nebraska and maintains offices throughout the United States, Canada, Mexico and China. The company offers a diversified portfolio of transportation and logistics services to companies around the globe.