Specialist - Customer Operations

As a Specialist- Customer Operations at Weedmaps, you will be responsible for ensuring that our end users are able to successfully utilize all aspects of our platform with a focus on safety and security. Field and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat. Provide clear, professional, & friendly communications to both end users and internal Weedmaps contacts throughout the troubleshooting process until resolution. Assess content against Weedmaps policies and flag issues that may require additional review. Train new team members and serve as a first point of escalation for questions about team policy and process.

According to JobzMall, the average salary range for a Specialist - Customer Operations in 41 Discovery, Irvine, CA 92618, USA is between $42,114 and $59,335. This range is an average of the salaries reported by those who have held the position of Specialist - Customer Operations in this area.

Weedmaps is a tech company that allows users to review and discuss cannabis strains, and find local dispensaries for adult-use and or medical-use marijuana.