Senior Customer Contact Center - Licensed
At Voya Financial, we are dedicated to providing exceptional customer service and support to our clients. As a Senior Customer Contact Center - Licensed, you will play a critical role in ensuring that our customers receive the best possible experience when interacting with our company. We are looking for an experienced and licensed individual who is passionate about helping others and has a strong understanding of financial products and services. If you are a motivated and customer-focused professional with a desire to make a positive impact, we invite you to join our team at Voya Financial.
- Provide exceptional customer service and support to clients of Voya Financial.
- Serve as a senior representative in the Customer Contact Center, handling complex inquiries and issues from customers.
- Utilize your expertise in financial products and services to accurately and effectively assist customers.
- Maintain a professional and customer-focused approach in all interactions with clients.
- Stay up-to-date on industry trends and changes in regulations to ensure accurate and compliant support for customers.
- Collaborate with team members and other departments to resolve customer issues and improve overall customer experience.
- Act as a mentor and resource for other customer contact center representatives, providing guidance and support as needed.
- Continuously seek opportunities to improve processes and procedures to enhance customer satisfaction.
- Maintain and update customer records and documentation accurately and efficiently.
- Adhere to all company policies and procedures, including those related to confidentiality and data security.
Valid Insurance License: A Senior Customer Contact Center - Licensed Must Possess A Valid Insurance License In Order To Be Able To Provide Accurate And Compliant Information To Customers Regarding Voya Financial's Products And Services.
Extensive Knowledge Of Insurance Industry: The Ideal Candidate For This Position Should Have A Deep Understanding Of The Insurance Industry, Including Various Products And Services Offered, Regulations, And Market Trends.
Strong Communication Skills: Effective Communication Is A Crucial Skill For A Senior Customer Contact Center - Licensed, As They Will Be Interacting With Customers On A Daily Basis. This Includes Being Able To Explain Complex Information In A Clear And Concise Manner.
Customer Service Experience: Prior Experience In A Customer Service Role Is Important For This Position, As The Senior Customer Contact Center - Licensed Will Be Responsible For Addressing Customer Inquiries, Resolving Issues, And Providing A Positive Customer Experience.
Problem-Solving Abilities: Dealing With Customer Issues And Concerns Requires A Strong Problem-Solving Ability. The Senior Customer Contact Center - Licensed Should Be Able To Think Critically And Creatively To Find Solutions That Meet The Needs Of Both The Customer And The Company.
Communication
Time Management
Product knowledge
Multitasking
Leadership
Conflict Resolution
customer service
Compliance
Active listening
Teamwork
Empathy
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Networking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Customer Contact Center - Licensed in New York, NY, USA is $50,000 to $70,000 per year. However, this can vary depending on factors such as the specific company, location, and level of experience.
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Voya Financial is an American financial, retirement, investment and insurance company based in New York, New York. Voya began as ING U.S., the United States operating subsidiary of ING Group, which was spun off in 2013 and established independent financial backing through an initial public offering.
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