Sales Support Specialist

Are you an experienced Sales Support Specialist looking for your next challenge? Voya Financial is seeking an individual with exceptional customer service and problem-solving skills to join our team. The Sales Support Specialist will play a key role in our company’s success by providing support to our sales staff and ensuring complete customer satisfaction.To be successful in this role, you will need to have a minimum of two years of experience in a customer service role, preferably in the financial services industry. You must also have excellent verbal and written communication skills and the ability to work independently as well as collaboratively with a team. A strong knowledge of financial products and services, as well as a passion for helping customers, is essential for this role.If this sounds like the perfect opportunity for you, we want to hear from you!

Responsibilities:

1. Provide exceptional customer service and problem-solving support to the sales staff.
2. Ensure complete customer satisfaction.
3. Demonstrate excellent verbal and written communication skills.
4. Work independently and collaboratively with a team.
5. Develop and maintain a strong knowledge of financial products and services.
6. Provide passionate customer service to customers.
7. Maintain up-to-date records of customer interactions.
8. Respond promptly to customer inquiries and complaints.
9. Monitor customer accounts and transactions.
10. Follow up with customers to ensure satisfaction.

According to JobzMall, the average salary range for a Sales Support Specialist in New York, NY, USA is between $45,000 and $90,000 per year. This range is dependent on factors such as experience level, company size, and the industry in which the Sales Support Specialist works.

Voya Financial is an American financial, retirement, investment and insurance company based in New York, New York. Voya began as ING U.S., the United States operating subsidiary of ING Group, which was spun off in 2013 and established independent financial backing through an initial public offering.