Operations Specialist-Retirement

Are you looking for a dynamic and rewarding career in the financial services industry? Do you have a passion for streamlining processes and ensuring operational efficiency? Look no further than Voya Financial! We are currently seeking a highly motivated Operations Specialist-Retirement to join our team and help us provide exceptional service to our retirement plan clients. If you have a strong attention to detail, excellent communication skills, and a background in retirement plan administration, we want to hear from you. Join us and make a meaningful impact on the retirement journey of our clients.

1. Process Management: Develop and implement efficient processes to improve the overall operations of the retirement department.
2. Client Servicing: Provide exceptional service to retirement plan clients by promptly responding to inquiries, resolving issues, and addressing concerns.
3. Retirement Plan Administration: Ensure accuracy and compliance with retirement plan regulations and guidelines.
4. Communication: Communicate effectively with clients, colleagues, and other departments to ensure smooth and efficient operations.
5. Data Management: Maintain accurate and up-to-date records of retirement plan clients, including contributions, distributions, and plan changes.
6. Problem-Solving: Identify and troubleshoot any operational issues or errors, and develop solutions to prevent them from occurring in the future.
7. Project Management: Lead and participate in projects related to retirement plan operations, such as system upgrades and process improvements.
8. Compliance: Monitor and ensure adherence to all relevant laws, regulations, and company policies related to retirement plan operations.
9. Training and Development: Train and mentor new team members on retirement plan processes and procedures to ensure a high level of service delivery.
10. Relationship Management: Build and maintain positive relationships with retirement plan clients, ensuring their satisfaction and loyalty to the company.
11. Reporting: Generate and analyze reports to track performance metrics and identify areas for improvement.
12. Continuous Learning: Stay updated on industry trends and developments, and apply new knowledge to enhance processes and services.

According to JobzMall, the average salary range for a Operations Specialist-Retirement in New York, NY, USA is $51,000-$70,000 per year. This can vary based on factors such as years of experience, specific job duties, and the company's size and industry. Some companies may offer additional benefits or bonuses as part of the compensation package for this role.

Voya Financial is an American financial, retirement, investment and insurance company based in New York, New York. Voya began as ING U.S., the United States operating subsidiary of ING Group, which was spun off in 2013 and established independent financial backing through an initial public offering.