Operations Consultant

Voya Financial seeks an experienced and versatile Operations Consultant to join our team and help us transform our company into a leader in the financial industry. We are looking for a motivated individual with knowledge and experience in operations management, process improvement, and financial services. The ideal candidate for this role will have an eye for detail, strong communication skills, and a passion for developing innovative solutions to complex problems.Required Qualifications:• Bachelor’s degree in business, finance, or a related field• 5+ years of operations experience in a financial services environment• Proven track record of successful process improvement and problem-solving• Ability to manage multiple projects and deliver results in a timely manner• Excellent written and verbal communication skills• Ability to work independently and as part of a team• High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)• Knowledge of enterprise resource planning systems (ERP) a plusIf you have the required qualifications and the drive to make a lasting impact at Voya Financial, we invite you to join our team and help us reach our goals.

Responsibilities:

1. Develop and implement effective and efficient operations strategies to improve business processes and increase profitability.
2. Monitor the performance of operational processes and procedures to ensure compliance with established standards.
3. Lead process improvement initiatives to ensure efficiency, cost-effectiveness, and customer satisfaction.
4. Analyze financial data and prepare reports for senior management.
5. Prepare and maintain operational documentation such as policies, procedures, and process flows.
6. Identify and implement cost-saving measures and initiatives.
7. Develop and maintain relationships with internal and external stakeholders.
8. Provide technical assistance and training to staff on operational processes and procedures.
9. Manage customer service operations and ensure customer satisfaction.
10. Monitor and assess performance of operations team members.
11. Develop and implement operational strategies to reduce risks, improve efficiency, and ensure compliance with regulations.
12. Keep up to date with industry trends and developments to ensure operations remain relevant.

According to JobzMall, the average salary range for a Operations Consultant in New York, NY, USA is between $85,000 and $115,000 per year. Salaries typically start from $60,000 and go up to $150,000.

Voya Financial is an American financial, retirement, investment and insurance company based in New York, New York. Voya began as ING U.S., the United States operating subsidiary of ING Group, which was spun off in 2013 and established independent financial backing through an initial public offering.