Lead Genesys Cloud Developer

Welcome to Voya Financial, where we are dedicated to helping individuals, families, and businesses achieve their financial goals. We are currently seeking a Lead Genesys Cloud Developer to join our dynamic and innovative team. In this role, you will have the opportunity to use your expertise in Genesys Cloud development to drive the success of our customer service operations. We are looking for a highly motivated individual who is passionate about utilizing technology to improve customer experiences. If you are a self-starter with a strong understanding of Genesys Cloud and a desire to lead and mentor a team, we encourage you to apply for this exciting opportunity.

1. Develop and implement Genesys Cloud solutions to enhance our customer service operations.
2. Lead and mentor a team of Genesys Cloud developers to ensure successful project delivery.
3. Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.
4. Stay up-to-date with the latest Genesys Cloud technology advancements and identify opportunities for implementation.
5. Troubleshoot and resolve any technical issues related to Genesys Cloud development.
6. Design and maintain documentation for the Genesys Cloud development process and procedures.
7. Ensure compliance with coding standards and best practices for Genesys Cloud development.
8. Identify and implement process improvements to increase efficiency and effectiveness of Genesys Cloud development.
9. Communicate project updates and progress to stakeholders and management.
10. Collaborate with customer service teams to understand their needs and provide solutions to improve customer experiences.
11. Conduct training and knowledge sharing sessions for team members to enhance their understanding of Genesys Cloud development.
12. Take ownership of project timelines and deliverables, ensuring timely completion.
13. Assist in the evaluation and selection of new Genesys Cloud tools and technologies.
14. Act as a subject matter expert for Genesys Cloud development and provide guidance and support to other team members.
15. Continuously monitor and optimize Genesys Cloud performance to ensure optimal functionality and user experience.

According to JobzMall, the average salary range for a Lead Genesys Cloud Developer in Hartford, CT, USA is $120,000-$140,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company and industry the developer is working for. Some developers may also receive additional bonuses or benefits as part of their compensation package.

Voya Financial is an American financial, retirement, investment and insurance company based in New York, New York. Voya began as ING U.S., the United States operating subsidiary of ING Group, which was spun off in 2013 and established independent financial backing through an initial public offering.