Manager, Journey & Lifecycle
At VF Corporation, we are committed to creating meaningful and lasting connections with our customers. We are looking for a highly motivated and experienced Manager, Journey & Lifecycle to join our team and drive our customer engagement strategies. In this role, you will lead the development and execution of our customer journey and lifecycle initiatives, ensuring a seamless and personalized experience for our customers. If you are passionate about building strong customer relationships and have a proven track record of success in driving customer engagement, we want to hear from you. Join us on our journey to deliver exceptional experiences for our customers.
- Develop and implement customer journey and lifecycle strategies that align with VF Corporation's overall goals and objectives.
- Lead and manage a team of customer journey and lifecycle specialists to ensure successful execution of initiatives.
- Analyze customer data and insights to identify key touchpoints and opportunities for engagement throughout the customer journey.
- Collaborate with cross-functional teams, including marketing, sales, and product development, to create a cohesive and personalized customer experience.
- Monitor and track customer engagement metrics to evaluate the effectiveness of initiatives and make data-driven recommendations for optimization.
- Stay up-to-date on industry trends and best practices to continuously improve and innovate customer journey and lifecycle strategies.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to inform engagement strategies.
- Create and manage budgets for customer journey and lifecycle initiatives, ensuring efficient use of resources.
- Communicate progress and results to senior leadership, providing insights and recommendations for future initiatives.
- Foster a customer-centric culture within the organization, promoting the importance of building strong customer relationships.
Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
Minimum Of 5 Years Experience In A Management Role, Preferably In A Retail Or Consumer Goods Industry.
Strong Understanding Of Customer Journey Mapping And Lifecycle Management Principles.
Proven Track Record Of Successfully Developing And Executing Marketing Strategies To Drive Customer Engagement And Retention.
Excellent Communication And Leadership Skills, With The Ability To Collaborate With Cross-Functional Teams And Manage Multiple Projects Simultaneously.
Change Management
Project Planning
Data Analysis
Supply Chain Management
Marketing Strategy
Team Management
Problem Solving
Budget management
Relationship Building
Strategic Thinking
Performance evaluation
Product
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Journey & Lifecycle in Costa Mesa, CA, USA is $85,000 - $120,000 per year. This range can vary based on factors such as experience, industry, and company size.
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VF Corp. designs, produces, procures, markets and distributes lifestyle apparel, footwear and related products. It operates through the following segments: Outdoor & Action Sports, Jeanswear, Imagewear and Sportswear.
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