UX Research Manager
Uncovering experience insights on work streams. Leading insight activities (e.g., front-end experience creation, design refinement in-person and remotely, A/B testing). Integrating secondary data and input into the insights process. Developing the screening criteria, discussion guide, and activities for each stage of insight. Moderating sessions. Formulating insights and story-telling. Uncovering unexpected insights that drive new experiences as well as the little ‘i’ insights that inform their development. Presenting these insights in a compelling way to help stakeholders understand consumer needs and how those needs impact solutions. Presenting insights to senior leaders as appropriate. Ensuring the Consumer Experience Lab and technology is operating well for consumers and stakeholders. Escalating on-going needs and issues to the Director of UX Research.
6+ years of relevant work experience.
Experience managing the recruitment process with vendors and managing the day-to-day quality of the lab.
Experience moderating and planning ethnographies, one-on-one’s, panels and remote testing environments.
Experience with secondary data, trends, and learnings.
Experience providing insights to inform digital engagement (e.g., website, apps, api’s).
Vendor Management
Data science and analytics
Resource management
Time Management Skills
Evaluative methodologies
Qualitative generative research
Quantitative evaluations
Verbal communication
Driven and self-motivated
written communication
Attention to detail
Problem Solving Skills
Organization and Planning
According to JobzMall, the average salary range for a UX Research Manager in 500 W Dove Rd, Southlake, TX 76092, USA is between $107,200 and $152,800.
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Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.
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