Technical Support Representative

Verizon is looking for an experienced Technical Support Representative to join our team of professionals. This position is responsible for providing technical support to a variety of customers through a variety of channels. The successful candidate must have a strong customer service focus, excellent communication and problem-solving skills, as well as the ability to respond to customer inquiries and requests in a timely manner. We are searching for a candidate who is passionate about technology and enjoys helping others. If you possess the necessary qualifications, we encourage you to apply today!Required Qualifications:• Bachelor's degree in Information Technology or related field• Minimum of 2 years of experience in a technical support role• Excellent customer service skills• Ability to troubleshoot and identify solutions• Excellent communication and problem-solving skills• Ability to work independently and as part of a team• Knowledge of Windows, MacOS, and mobile operating systems• Knowledge of computer hardware and software

Responsibilities:

1. Provide technical support to customers through various channels.
2. Respond to customer inquiries and requests in a timely manner.
3. Troubleshoot customer issues and identify solutions.
4. Maintain excellent customer service and problem-solving skills.
5. Work both independently and as part of a team.
6. Have knowledge of Windows, MacOS, and mobile operating systems.
7. Have knowledge of computer hardware and software.
8. Provide updates to customers on the progress of their technical issues.
9. Follow up with customers to ensure their technical issues have been resolved.
10. Proactively monitor customer accounts and alert management of any potential issues.

According to JobzMall, the average salary range for a Technical Support Representative in Turlock, CA, USA is between $35,000 and $55,000 per year. This range is based on the salary data from various sources, including salary surveys, job postings, and employer reports.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.