Verizon

Technical Support Representative

Verizon
Avon, CO, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At Verizon, we’re looking for a customer-focused Technical Support Representative to help our customers troubleshoot their technical issues. We’re looking for someone with a passion for providing exceptional customer service, who can think on their feet and take ownership of customer inquiries.The ideal candidate must have excellent communication and problem-solving skills, as well as a strong technical background. They should be highly organized, able to prioritize, and be comfortable working in a fast-paced environment. A friendly personality is a plus!This is a great opportunity to join a dynamic team of people who are passionate about helping others. If you’re looking for a challenging and rewarding role, this might be the perfect fit for you!

Responsibilities:

  1. Provide excellent customer service and troubleshoot technical issues for customers.
  2. Use problem-solving skills to resolve customer inquiries quickly and efficiently.
  3. Prioritize customer requests and take ownership of customer inquiries.
  4. Develop and maintain a comprehensive knowledge of the products and services offered by Verizon.
  5. Maintain a friendly and professional attitude at all times.
  6. Keep up-to-date on the latest technological advancements and industry trends.
  7. Work in a fast-paced environment while staying organized.
  8. Remain available to address customer inquiries in a timely manner.
  9. Document customer interactions and follow up with customers to ensure their satisfaction.
  10. Escalate difficult inquiries to the appropriate team as needed.
Where is this job?
This job is located at Avon, CO, USA
Job Qualifications

  • Good Communication Skills

  • Problem-Solving Skills

  • Excellent Customer Service Skills

  • Knowledge Of Verizon Products And Services

  • Ability To Multi-Task

  • Knowledge Of Computer Hardware And Software

  • Ability To Explain Technical Solutions To Non-Technical Customers

  • Knowledge Of Windows Operating System

Required Skills

  • Documentation

  • Networking

  • Troubleshooting

  • Software

  • Network Security

  • Network Administration

  • Communication

  • customer service

  • Patience

  • Problem-Solving

  • hardware

  • Network Monitoring

  • Diagnostics

  • Escalation

  • Telephone Support

Soft Skills

  • Communication

  • Leadership

  • Negotiation

  • Time management

  • Interpersonal Skills

  • self-motivation

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Representative in Avon, CO, USA is between $17.00 and $22.00 per hour. The salary range may vary depending on experience, skills, and certifications.

Additional Information
Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 3rd, 2023
Apply BeforeApril 11th, 2026
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About Verizon

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.

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